Aircel — Deducting amount from main balance

I furnished my Bank card details, instead of crediting Rs.39, you have debited Rs.5000 from my account. kindly credit the same in the same account.

Hi,

I have received call from this no.[protected] from Aircel. They have asked card details and debited Rs.5000 from account. Again they called and apologized and asked the details to credit 5000+39=50039 as whole. But again they have debited Rs.34, 157.00.

Now, Rs.39157 amount has been deducted.

Same amount should be credited as soon as possible withn 24hours to my account.

Please find the proof

Any update on when the amount Rs.39, 157 will be credited to our account?

Hi d.n

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Hi d.n

We require the date when the second recharge was done wrongly.

Regards,
Aircel Social Care Team.

(I'm not related to Aircel. I'm just a fellow user of this website).

Hi Praveena,

It looks like you have been the victim of a fraud. I presume the person who called you is not related to AirCel.

From the screen shot of the transactions you have posted above,
(1) 5, 000 was used to pay the bill of some AirTel number.
(2) 34, 157 was used to order some item from pepperfry.com (Trend Sutra is the company that owns pepperfry.com).

Please do *NOT*

1. Give your card details to anybody calling from any number, no matter who the person claims to be. Any *legitimate* company (even your bank) never asks for your card number and other details.
2. You might want to remove the screen shot above. It shows your account number, name, branch and bank name - which can be used by somebody else for illegitimate purposes such as to commit fraud.

Resolving the Issue:
---
1. Please lodge a police complaint at the nearest police station's cyber crime cell.
2. Since you have the phone number of the person who cheated you, it could be used by the police to track who the person registered with that phone number is and track him/her down.

I'm sorry for your loss of money and hope you will recover them soon. But please be careful next time in giving out your details - whether in person, online or over the phone.
.

It looks like the number on which this person called you, belongs to Uninor network in Uttar Pradesh East telecom circle as you can see here:
https://en.wikipedia.org/wiki/Mobile_telephone_numbering_in_India

(Check number starting with 7398)
.