Airtel — Abused

Address:

Bangalore, Karnataka

Hi Team Attached Below The conversation Dear Mr. Kantharaj V, This is in reference to your email dated 25th March 2014 regarding service issue and feedback for your airtel mobile number [protected]. Airtel regret the inconvenience caused to you. We would like to inform you that we have noted your feedback regarding misbehavior from one of the executive and would like to assure you that appropriate action would be initiated against the executive, but as this is an internal issue, so we would not be able to disclose the action initiated. Further we have forwarded the feedback shared from your end to the concerned department. At airtel, we value our customer¿s feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one. We look forward to your continued support. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Vikrant Ahlawat bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 25/03/2015 03:36:08 PM Subject: Worst service Hi Team, I am writing down my worst experience in your service, Name-Kantharaj Number-[protected] Concern- related to Bill break up 1- I called up your customer care on 24 Mar 2015 5:59pm received by Mr Rishi Kumar spoke around 2mins and call disconnected by him with abuse word ( NI YAMMA PETRA) I need an explanation y did this word used against me ??? 2- second call picked by a lady, asked her to transfer the call senior authority she dined was putting me on mute/hold unnecessarily without informing me finally call disconnected by her. 3- 3rd call picked by Mr vishal even this time as well same as previous call disconnected. 4- some how got connected to senior authority Miss Sushma She assured me I'll be updated within 24 hours . Considering above instances I don't want to continue your service and am going file a complaint against this as my brother is an lawyer and I'll take this issue to to possible higher ends, even I do work for telecom domain as HR. I never come across this kind of pathetic service am not sure how do you people serve other customers I was with Vodafone thinking that Airtel is wonder in service I switched to you guys but my experience in Spanish of 3 months but it's amazing good keep going on the same!!! My request to you guys help me out to switch out from your service. Regards Kantharaj