Airtel — Airtel Broadband not received, harassing behaviour

Address:

Bangalore, Karnataka

I, Prajin Ravindran have been harassed by Airtel Radix Solution, which I believe is a agency related to Airtel. I had applied for Broadband connection through Airtel and got a call from Airtel Radix Solution saying your area is feasible and would require documents (Passport size photograph and aadhar for address and identification) from me, I had shared the documents through email to asha.[protected]@gmail.com as requested by Airtel Radix Solution on 31 Aug. I received a call back from Airtel Radix Solution saying you will need to pay an installation amount of Rs1000INR, which was duly paid to the collection executive with Receipt number 6751 from Airtel Radix Solution for which was receipt was sent through email airtel.[protected]@gmail.com. I doubted this to be fraudulent since I had not got a application number, after repeated followups they gave me the application number tblr7006250. From last one week i have been trying to reach them and they either disconnect the call or pick and say will call you back. I tried calling Airtel broadband customer care and the representative I spoke does not even know how to convey a message, and the status I got from him was connection will not be given as there is no feasibility. Either Airtel Radix Solution or Airtel needs to look into this at serious concern. 1. While Airtel broadband website (http://www.airtel.in/broadband-and-fixed-line/broadband/reach-airtel/broadband-customer-support/?CIRCLE=4&CIRCLENAME=Karnataka)takes the address from the consumer under "get a new connection now" why is not the feasibility checked at that time? 2. Application is filled and while the address proof is given, why is not the feasibility checked at that time? 3. When the executive collects the cash for the connection, why is not the feasibility checked at that time? 4. If Airtel is not able to provide connections in parts of a Metro, why is there a false promise given to the consumers 5. If your connectivity partners are unable to provide service why do you deal with them and give false promises to consumers? I am not worried about the connection anymore, I see service of your kind is just to harass consumers and make money, there is protocol for every process and yet this is still not stream lined. I will only wait until Monday [14th Sep] within then if I don't get a response or if my issue is not solved by providing service, then I am sorry to say I will reach out to the highest possible please where I can deal this.