Airtel — airtel broadband wifi exchange offer with tata docomo

Address:

Kolkata, West Bengal, 700048

I have received a call dated 9th may'2018 from the number [protected] (Namely-arpita) and got a exchange offer from tata docomo to airtel wifi with just rs.99 only. According she has sent an executive (Susanta-[protected]) to collect the money and handover the sim card post aadhaar biometric varification and the same may be activated post 24 hours. The executive said you will have to pay rs.199/- instead of rs.99/- which i didn't. He took rs.99/- post calling arpita and left the place saying you will get the device within 24 hours post varification and activation of the number.
A week has gone no has turned up and bothered to inform when i am going to receive the device.

Today dated 15th may'2018, i have agin received a call from a person with mob no-[protected] and he was offering the same exchange offer with the cost of rs.650/-.

Now as a loyal consumer what should be the impression to me for the company and their so called vendors & sub-vendors those are continuously calling pre-existing consumers with nonsense offers.

I choose airtel over vodafone and others with the thought that i will be getting more value added services from them. I have got 7-8 more numbers under my company name "feather touch services" and using airtel dth in my house too.

Should i expect a positive response and step to protect loyal customers and image of the bharti airtel???

Regs

Sanjib singha
Lake town (Kolkata)
[protected]