[Resolved] Airtel — Airtel broadband:fraudulent data plan and billing practices

Rohit Bhatia3

from Mumbai, Maharashtra

Address:

411040

I am using 8 mbps data speed plan of airtel for past 1 year. But the actual speed provided by airtel is 4.55 to 5 mbps max. I have raised this issue in past also and proved the same to technical representative from airtel who visited to check my speed

Technical representative from airtel who visited my house on 3rd sept'16 has confirmed the data speed provided to my connection is far below 8 mbps

He did thorough checking of modem, cabling and other hardware in my residential area and confirmed to the concern i have raised regarding slow data speed

Same was communicated to customer care and as a solution i was asked to study the connection speed for next 3 days

Today received an sms from airtel
Tating - my issue has been resolved??? (Snapshot attached)

How can you resolve the issue of your own??? When i am still getting speed of 4.55 mbps (Snapshot attached) against promised speed
Of 8 mbps

Airtel has been fraudulent charging me for 8 mbps data connection for past 12 months whereas airtel hardware and cable in my area does not support speed above 4.5 mbps this was categorically proved to the technical representative from airtel on 3rd sept'16

This is like day light robbery and cheating customers
I have been fraudulently charged for past 12 months

Rohit bhatia

+2 photos

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May 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 09, 2016

Updated by Rohit Bhatia3 I spoke to technical leader from Airtel Vega Center, Pune on 7th Sept'16 and he admitted that Airtel cables in Flower Valley society ( place where I reside) does not support 8 mbps speed and he is looking into what possible he can do to address my concern

It's really shocking to know - when everyone at Airtel technical team is aware of the fact that Airtel cables in my area does not support 8 mbps speed then how come Airtel is selling fraudulent plans of 8 mbps speed for past 12 months in first place and cheating customers ???????

Why i have been charged rental for 8 mbps data plan for past 12 months when Airtel hardware/cables does not support the 8 mbps speed ???

Rohit

Sep 10, 2016

Updated by Rohit Bhatia3 My Airtel broadband connection is "AGAIN" dead since morning

I am really disgusted and out of patience with third class
-grocery shop types services from Airtel

Once in 3 days Airtel cust. care ppl call me from different locations and I have to explain same problem over and over again to diff. set of ppl. I fail to understand what is so confusing and puzzling about my problem. Knowingly every Airtel rep. right from Technical to Customer care acts ignorant in-spite knowing the fact that "Airtel cables & hardware does not support 8 mbps speed in my residential area" and keeps on giving me false assurance to resolve my slow data speed issue . "This is like height of fraud and cheating customers"

Received call from Airtel Cust. care this morning
this morning inquiring resolution to my problem of slow browsing speed.. when broadband is dead and not working since morning what resolution Airtel cust. reps. are talking ???? I wonder what do they smoke...

AIRTEL broadband service is getting pathetic to worst day by day

I have been raising issue of slow browsing speed for past 12 months and every now and then my broadband connection is either dead or unstable and very smartly i receive user manual from Airtel - how to effectively manage your data speed ???????? How enlightening ??? When Airtel technical lead from Pune has admitted to non supportive hardware cables for high speed net ...what else clarity you need ????

My net became working @ 7 pm today which was dead since morning and when i checked my speed its still shows 6.5 mbps ?????????

"I have never ever come across such fraudulent organization in my entire life time"

Verified Support

Sep 11, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Sep 16, 2016

Updated by Rohit Bhatia3 Dear Airtel

What resolution details you have shared with me, request please enlighten me with resolutions details ???
I have not received any call or mail regarding any resolution
All I have received so far is "user manual from Airtel - how to effectively manage your data speed" is this the resolution you are talking ... ?????????????

Please don't bluff and lie on public platform like Consumer complaints

I would love to see copy of resolution mail which you have sent me as mentioned in your mail above

I tried to escalate my complain to appellate.[protected]@in.airtel.com
( As per Airtel's advt in Times of India dated 15th Sept'16) snapshot attached

But the best part is your email id "appellate.[protected]@in.airtel.com" bounces back - how enlightening ????

"
[protected] Forwarded message[protected]
From: <[protected]@airtel.com>
Date: Fri, Sep 16, 2016 at 2:40 PM
Subject: Undeliverable: FRAUDULENT BILLING PRACTICES AND PATHETIC SERVICE FROM AIRTEL BROADBAND- [protected]
To: [protected]@gmail.com

Delivery has failed to these recipients or groups:

appellate.[protected]@in.airtel.com
The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

The following organization rejected your message: CPUNEXCHOTZP15.airtel.itm.

Diagnostic information for administrators:

Generating server: CPUNEXCHAPZP13.airtel.itm

appellate.[protected]@in.airtel.com
CPUNEXCHOTZP15.airtel.itm