[Resolved] Airtel — Airtel cheating customers by wrong recharge | |||||
I called the call center for free incoming on timing. A lady suggested me to do a EC recharge for RS.31. I recharged for Rs.31online. But the plan was not related to roaming. I called back the call center later the same day requesting for a recharge of Rs.31. But the lady who answered the call said that they do not provide wrong information by which she indirectly meant that I was lying. She said that she can't refunded the amount and that nothing can be done about it. Worst support from Airtel. They have incompetent and arrogant support staff. I regret porting my number from Vodafone to Airtel. Thank You, Ajay Ph#: [protected] Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 02, 2016 Airtel Customer Care's response Dear Ajay, This is with reference to your post dated 13 May 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
Comments
The Airtel support has not called me or provided me with the recharge. How long will it take to resolve this complaint. I have already lost over Rs.100 due to your mistake
Reply
Finally some guy from Airtel called me after 10 days and says that I did not recharge at all. What liers! When I said that I have all the proofs they said that their database does not show that I have recharfed..
I have all the proofs. I have a Paytm voucher and also I have attached the fake message that Airtel themseves sent me after the recharge was successful...
First thing I am going to do reaching back home is disconnect my entire family from Airtel mobile and broadband once our balance is over and then submit all my proofs on Facebook. No respect for their customers who has been using their service for so many years.
@consumercomplaints, I have all proofs, can you please help me on how to start a consumer case against Airtel?
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I have all the proofs. I have a Paytm voucher and also I have attached the fake message that Airtel themseves sent me after the recharge was successful...
First thing I am going to do reaching back home is disconnect my entire family from Airtel mobile and broadband once our balance is over and then submit all my proofs on Facebook. No respect for their customers who has been using their service for so many years.
@consumercomplaints, I have all proofs, can you please help me on how to start a consumer case against Airtel?
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