Airtel — airtel data card/cpe no. [protected]

Address:

Mumbai City, Maharashtra

Dear Sir.
This complain is with utmost dissatisfaction, Iam forwarding to you. Kindly look into this and resolve.
I feel the senior associate are not understanding the issue in spite of several calls / discussion and are blindly repeating the same things again and again.
1. Dongle Mifi Airtel Data card/CPE No. [protected]connection was taken in the August month (for payment of dongle set and bill amount approx. Rs. 840/
2. Used the Mifi connection for 3 to 4 days, post which it stopped and post complain it was informed that there is connectivity issue for AIRTEL and team is working on it.
3. Team kept on assuring that they are trying, engineer visited and checked on the low range.
4. Finally the issue was not resolved.
5. There is no usages in these months except for 3 to 4 days.
6. Please find usages details shared by your team member which is zero
Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-
Airtel is asking me to pay monthly rental on what basis I do not understand. There is no usage.
There is no connectivity.
I told team to cancel and share me mail that no dues, they are not doing that and everyday your team from collection and payment is calling to pay bill.

This is very much annoying and unethical

Request you to please look into my mails
From my first personal email id Neeta.[protected]@gmail.com and the present email id.

Please find below response of your team

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 05th December 2018 regarding cancellation for airtel mobile number [protected].

As per telephonic discussion on [protected] dated 05th December 2018, we would like to inform you that as per your request the services of above mentioned airtel data card number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver. After this adjustment, outstanding amount reflecting for the account is of Rs Rs.820.06/-. You are requested to make the payment for same on early basis.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,
Bhuvan Sharma
Customer Experience
bharti airtel limited

On Wed, 05 Dec 2018 at 11:18 AM wrote:
Team Airtel

Show me the usage details on what basis and which month ?? As the complaint record if you see this was raised three month back. Also all your team was interacting to provide connectivity,

They failed to provide the same. So how can there be usage????
Who is going to pay me back for taking your services initially for Rs 800/ and becoming a waste..

This is pathetic, Which money are you asking?


What is below statement o[censored]sage ??

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

From: Net [mailto:[protected]@airtel.com]
Sent: Tuesday, December 4, 2018 5:10 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding cancellation for airtel mobile number [protected].

We at airtel value your ongoing association with us and we sincerely hope that you will change your decision and give us the pleasure of serving you again.

As per your previous discussion on [protected] with one of our advisor dated 3rd December 2018, we would like to inform you that as per your request the services of above mentioned airtel number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to Pay Rs.820.06/-.

For any future assistance, please contact us [protected]@airtel.com

Regards,
Megha Wasan
Customer Experience
bharti airtel limited


On Mon, 03 Dec 2018 at 04:07 PM wrote:
Hello Akanksh

Why do I pay ?? where is the usage?? Why do you want me to pay 820.06???

Check the records of my complain there is no internet connectivity??

Why do you want money from me when there is no service provided??

Check my complain since the dongle is purchased ??

Which charges you are asking???

What is usage which you are finding???

Rather pay me back my Dongle charges and first initial payment while I purchased your services.

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-


For nonperformance ???

PATHATIC SERVICE and RSESPONSE


Neeta

From: Net [mailto:[protected]@airtel.com]
Sent: Monday, December 3, 2018 3:39 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding cancellation for airtel mobile number [protected].

We at airtel value your ongoing association with us and we sincerely hope that you will change your decision and give us the pleasure of serving you again.

As per our telephonic discussion on [protected] with the undersigned dated 3rd December 2018, we would like to inform you that as per your request the services of above mentioned airtel number [protected] has been disconnected from our end.

Further, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to Pay Rs.820.06/-.

For any future assistance, please contact us at [protected]@airtel.com.


Regards,
Akansha Sharma
Customer Experience
bharti airtel limited

On Mon, 03 Dec 2018 at 02:44 PM wrote:

From: Neeta Mohite
Sent: Monday, December 3, 2018 2:03 PM
To: 'Net'
Cc: '[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Akanksha

You have not understood, there is no usage of the said number.

Please check there is no connectivity and my taking of Mifi is waste. Please return back my dongle charges.


Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Monday, December 3, 2018 1:55 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 3rd December 2018 regarding network issue for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 3rd December 2018, we would like to inform you that we have checked that usage has been done and we can provide Rs. 1000/- waiver for the goodwill. Further, if you want to disconnect the dongle connection we request to pay Rs.820.06/-.

For any future assistance, please contact us [protected]@airtel.com.


Regards,
Akansha Sharma
Customer Experience
bharti airtel limited
On Mon, 03 Dec 2018 at 10:17 AM wrote:

@ Trai Senior Official


I fail to understand the response, there is just no proper communication from the Airtel team.

Airtel team communicated to me that there is no connectivity at my location and still they want to charge me. I told several time to close the connection but still they are sending me bills and harassing me everyday by calling me three times a day to pay bill.
Also below mail they have attached details of some other person.

Please check my follow up in the mail trail below.
Please help in this matter as this a harassment.

Brief as below:
My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Saturday, December 1, 2018 12:24 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 27th November 2018 regarding network issue for airtel dongle number [protected].

This is to apprise you that post validation of our records we had established that the charges levied on the above mentioned airtel mobile number are correct and valid.

Monthly Rental Rs.444.42/- Rs.599/- Rs.599/-
Usage Rs.0.00/- Rs.0.00/- Rs.0.00/-
One Time charges Rs.0.00/- Rs.0.00/- Rs.0.00/-
Late Payment Charges Rs.0.00/- Rs.0.00/- Rs.100/-
Taxes Rs.80.00/- Rs.107.82/- Rs.125.82/-
Total Rs.524.42/- Rs.706.82/- Rs.824.82/-

You are requested to make the payment for same to avoid disruption of services or late payment charges.

For any future assistance, please contact us at [protected]@airtel.com.
Regards,
Srishti Das
Customer Experience
bharti airtel limited
On Thu, 29 Nov 2018 at 03:00 PM wrote:
FYI/FYA
________________________________________
From: Nandan Thakur
Sent: Wednesday, November 28, 2018 9:47 AM
To: Net
Subject: Re: Fw: Payment reminder for your airtel mobile

Hi Adil,

As per my communication with you earlier today, I have already explained you that the bill you tried to sell me is not correct and completely unjustified.
Besides i have also explained my position to you that I have already paid more than enough. if you want please discontinue my number as i am not going to pay whatever you say. Before you sell any plan, you need to explain all changes and you did not. Still you want me to pay the bills which were hidden to me.

I would request you to please send this bill to consumer court as until court orders me to pay you are getting nothing.

Regards,
Nandan
________________________________________
From: Net
Sent: Wednesday, November 28, 2018 8:59 AM
To: Nandan Thakur
Subject: Re: Fw: Payment reminder for your airtel mobile

Dear Mr. Nandan Thakur,

Thank you for your email dated 28th November 2018 regarding services related concern for airtel mobile number [protected].

As per your telephonic discussion on [protected] with the undersigned dated 28th November 2018, this is to apprise you that as per your request, we have checked our records and found that the charges on your number while on roaming are correct and valid.

Therefore, we regret the in feasibility to provide any credit adjustment on the above-mentioned airtel number.
Further, we request you to clear an outstanding amount of Rs.3737.07/- in order to avoid disconnection.

For any future assistance, please contact us [protected]@airtel.com.

Regards
Adil Naseem
Customer Experience
bharti airtel limited

On Tue, 27 Nov 2018 at 05:18 PM wrote:
Dear Ms. Neeta Mohite,

Thank you for your email dated 27th November 2018 regarding network issue for airtel dongle number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 27th November 2018, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 28th November 2018.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,
Neeraj Sharma
Customer Experience
bharti airtel limited


On Tue, 27 Nov 2018 at 11:22 AM wrote:

Hello [protected]@helpdesk

I have been following with the Airtel for past 3 months to close my account for Mifi connection. Request you to please look into it as there is no range and connectivity and also Airtel team is not able to do anything.
Iam getting daily calls 4 to 5 times in a day to pay the bill.

Please help in this matter as this a harrassement.

Brief as below:
My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Neeta Mohite
Sent: Monday, November 26, 2018 5:16 PM
To: 'Net' ; 'Net' ; ' ; 'airtel.[protected]@in.airtel.com'; 'ravi.[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Hello Ravi / Team

I have not got any response till now.

I keep getting call on daily basis.

Neeta
[protected]

From: Neeta Mohite
Sent: Monday, November 12, 2018 4:13 PM
To: Net
Subject: RE: FW: Payment reminder for your airtel mobile

Iam available on the number.

Please let me know your contact details

Neeta
[protected]

"External email. Open with Caution
Dear Ms. Neeta Mohite,

This is with reference to your communication dated 6th November 2018 regarding network issue on airtel dongle number [protected].

We tried to reach you at [protected] on 12th November 2018 at 4:02 PM. However, we were unable to establish a contact with you as the number was busy.

Therefore, we would appreciate if you could share an alternate contact number along with a suitable time to contact with you. We would be glad to assist you on priority.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Neeraj Sharma
Customer Experience
bharti airtel limited


On Tue, 06 Nov 2018 at 10:05 PM wrote:
Dear Airtel Authority

I am awaiting response.

Neeta
[protected]

From: Neeta Mohite
Sent: Thursday, November 1, 2018 7:18 PM
To: 'Net' ; '[protected]@bharti.in' ; 'airtel.[protected]@in.airtel.com' ; 'ravi.[protected]@airtel.com'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Airtel authority

Please find the appended respond of your team member Mr. Mohit Arora (Customer Experience)

My customer experience and response with Mohit was pathetic, I have been repeating and reiterating in my mails below and I get call with no response.
Since I took connection for internet usage My MIFI no. Airtel Data card/CPE No. [protected].
1. I took the plan thinking Airtel has a good service and connectivity. I paidapprox. Rs800- 850 while taking the Mifi set and plan of 599, thinking that it will work well.
2. The same was giving problem & not getting connected/ no connectivity.
3. My other service is working well.
4. I have been calling, checking on emails and there was response that they are working.
5. Meanwhile I would get everyday call to pay bills
Kindly check with your team on usage of internet to this account, the cost I paid to get Dongle is more..also no I have an answer that they are not able to resolve the connectivity.

Please look into this and cancel my connection, and share me response.

Neeta
[protected]

From: Net [mailto:[protected]@airtel.com]
Sent: Thursday, November 1, 2018 6:08 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 24th October 2018 regarding weak network coverage issue for airtel mobile number [protected]. We apologize for the inconvenience that you have been facing due to network issue at 15 / D / Twilite Bldg / Cosmos Horizon, Pokharan Road 2, Vasant Vihar, Behind Bethany Hospital, Thane, Maharashtra-400610. We understand how upsetting this must be and we appreciate your patience in this matter.

As per your telephonic discussion on [protected] with the undersigned dated 01st November 2018, you have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem. We are pleased to inform you that a network site is planned for your area and currently we are in the process of acquiring a suitable place for site installation. Once the site is installed, network strength will improve considerably.

In case there is any suitable place for site installation, in or around your premises, we request you to provide us with the necessary details.

Further, we regret the infeasibility to provide the adjustment for the outstanding amount of Rs.995.24/-. However, as a one-time goodwill gesture, a credit adjustment for Rs.706/- can be processed on your account.

Hence, we would request you to make the payment of Rs.289.24, as the same will enable us to process the offered credit adjustment. Please write back to us to confirm that the opportunity extended is acceptable to you.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Mohit Arora
Customer Experience
bharti airtel limited
On Wed, 24 Oct 2018 at 12:12 PM wrote:

Thanks Mohit

Please resolve the issue also kindly check the usage and update billing team accordingly.

Iam not able to connect with MIFI AIRTEL dongle for past 1.5 to 2 months.

Neeta
[protected]
From: Net [mailto:[protected]@airtel.com]
Sent: Wednesday, October 24, 2018 10:57 AM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Ms. Neeta Mohite,

Thank you for your email dated 22nd October 2018 regarding weak network coverage issue for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 24th October 2018, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 28th October 2018.

For any future assistance, please contact us [protected]@airtel.com.

Regards,
Mohit Arora
Customer Experience
bharti airtel limited

On Mon, 22 Oct 2018 at 09:44 AM wrote:
Dear Team

Someone called me yesterday, I was out of town being Sunday.

Also please note I get several calls from your payment team for payment.

Please note I will not be paying any charges since Iam not given connection and there is not internet usage except for 5 days.

Please resolve the complain and then start billing.

On a ethical note, please provide services to your customer.

Neeta
[protected]

From: Neeta Mohite
Sent: Friday, October 19, 2018 12:26 PM
To: 'appellate mumbai' ; '[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; '[protected]@bharti.in'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Team
Airtel Data card/CPE No. [protected].
Again there is some confusion, Iam yet not getting any proper response.

Today 19 October 2018, one representative of yours, Deepak Badgujar ( emp no 27192) his mobile no [protected].

He did not check anything on dongle.

Why can’t any person come and check the issue in dongle connection??

This is very poor service, I am not able to get correct response.


Neeta Mohite
Intelligent Process Automation Service
Enterprise Intelligent Automation
Tata Consultancy Services Limited
Cell:- [protected]

From: Neeta Mohite

Sent: Wednesday, October 17, 2018 11:47 AM
To: 'appellate mumbai' ; '[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; '[protected]@bharti.in'
Subject: RE: FW: Payment reminder for your airtel mobile

Dear Team

Iam not getting any support or calls for the connectivity.

Everyday Iam getting calls only for bill payment.

Please check on usage.

There has been several mails, but no action yet has been taken.
Iam not able to connect with MIFI AIRTEL dongle for past 1.5 to 2 months.

No one is bothered to correct this.
Check my complain from my gmail mail id also. neeta.amohite @gmail.com

Neeta
[protected]


From: appellate mumbai [mailto:appellate.[protected]@in.airtel.com]
Sent: Friday, October 12, 2018 5:04 PM
To: Neeta Mohite
Subject: RE: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Neeta Mohite,

Greetings from airtel!

This is in continuation to your email regarding internet issue for your airtel dongle number [protected].

Basis our discussion on [protected], I wanted to update you that we are following up on your issue with concerned team for an early resolution. I will reply to you with the status of your concern at the earliest.

I request your cooperation till such time.

Thanks for reaching out to us.

Best Regards,
Kavya Mudunuri
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 12 Oct 2018 at 04:39 PM wrote:
Dear Team

Please note this is my MIFI connection which is Dongle and please note Iam not getting connected to internet.
Complain no 88082523

Airtel Data card/CPE No. [protected].


I again received call to pay bill, please note its essential to give me connectivity.

Iam not going to pay any bill, please resolve ASAP

Neeta
[protected]

From: 121 [mailto:[protected]@airtel.com]
Sent: Friday, October 12, 2018 4:00 PM
To: Neeta Mohite
Subject: Re: FW: Payment reminder for your airtel mobile

"External email. Open with Caution"
Dear Neeta Mohite,

Warm greetings from Airtel!

This is in response to your email regarding connectivity issues with your Airtel Data card/CPE No. [protected].

As discussed on [protected], we have registered your complaint via Reference number 88081846. Please be rest assured that the same will be resolved by[protected].

Thank you for writing to us.

Best Regards,
Hemagayathri Appikatta
Advisor : Customer Experience
Bharti Airtel Ltd

On Fri, 12 Oct 2018 at 01:50 PM wrote:
Team

Refer to my complain following up from past 1 month there is no status update.

Iam not able to access the internet through my connection.

Everyday Iam getting reminder of payment.

For what?/ first give service.

Neeta
[protected]

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Regards,
Mohit Arora
Customer Experience
bharti airtel limited