Airtel — airtel dth/my own plan still not activated after my process & other plan activated

Address:

4, Indra flat, nr. Sarvoday school, Ghatlodiya,, 380061

Dear trai officer,

As per below mail communication so many companies again airtel digital & also complain in trai but till today my own plan not activate as per my qr code sms process.

Please find attached documents & below mail communication for your reference.

Dear nodal officer,

This is to much now again u tell me & mentally harsh to me that my own plan not activate as per my qr code sms process due to technical issue & mail to me...

Further, you can select your own pack click https://www.airtel.in/s/selfcare/DTH/[protected]/001/change-base-pack?normalLogin. your new plan will be applicable. Ncf charges as applicable.

Basis on your email, you would like to inform me that as per trai regulations, your selected "gujarat value sports sd bundle pack" is active now.

But this is to inform you that i have not applied for "gujarat value sports sd bundle pack" & that was not applicable for me if i have already applied for my own plan request & it was under process as per sms received from your side but you have not activated my plan but you people are activated your own plan"gujarat value sports sd bundle pack" which was not selected by me.

So base on my all evidence documents i will be applying this case now in consumer court & take action against all of you regards...

1. Not active my own plan on time after my qr code sms process done & msg also received process done successfully.

2. After completing my own plan process you have activated your own plan "gujarat value sports sd bundle pack"without inform me.

3. So many times mail to you regarding wrong plan activated but you have not active my own plan as per py process.

4. You have mentally harsh to me & said to me as your process done but i'm not able to activate it & said to me please msg us your 147 chenal list or go to our website apps & applied it again.

5. Every time you people was call me after my mail but still not active my own plan as per my process & i am mentally harsh due to my own plan not activated & wrongly given guidelines to me.

So i requested you please activate my own plan as per my process only as per below & evidence documents attachment only.

I have given notice to you if due to harsh mentally to me anything happens helth of myself then airtel digital are only responsible for the same.

I have also inform trai for the same tru this mail.

We hope you will take action on this case as below process only.

Smsto:[protected]:tvchg dscd9ixz ogg02 ggog12 g2ig52 g3ggoo62 ftvvg771 evfv815016f81 fpvc91 g1hgb2 fu0fc1 g3vug1osd2 71ge3 8ggg3 g143rgn2

Msg received from you side is...

Thanks for selecting new pack on your airtel digital tv! We have received your request and we will send you a confirmation sms once your plan is activated.

Please find below details articles related the customer issues...

https://m.economictimes.com/wealth/spend/trai-says-tariff-plan-running-smoothly-...⇄

Rai says tariff plan running smoothly; consumers have different story to tell
The regulator has not received many complaints, said arvind kumar, adviser on broadcasting at trai.
The switchover to the new tariff regime for television channels prescribed by the telecom regulatory authority of india (Trai) is going smoothly, it said. Not everyone seems to agree.

The regulator has not received many complaints, said arvind kumar, advisor on broadcasting at trai.
“there must be some issues on ground, but trai has not received many complaints, ” he told et. “msos (Multi-system operators) have told us that 100% of their subscribers have been migrated to either the best-fit plans (Bfps) or the selected plans. Dth (Direct-to-home) players have achieved about 60%, but tata sky and airtel digital tv are now migrating almost five lakh consumers each, daily.”
Manoj mathur is still waiting for that to happen. The 64-year-old retiree, who lives in mumbai’s western suburbs, loves music reality shows and sports. For the past two weeks, he’s not been able to get the channels of his choice, despite calling the local cable operator (Lco) and making his selections on the cable company’s website. He’s been driven to shouting at the unresponsive operator to little effect.

Sameer shukla, a 48-year-old software professional based in gurugram, has the channels he wants but his monthly dth bill has risen 30%. Gwalior-based businessman ravinder singh isn’t having a happy time — his mother complains that she hasn’t been able to watch the devotional channels she likes. The cable operator hasn’t been of much help.

Trai envisioned a transparent regime, where consumers pay only for the channels they want to watch and weren’t forced to subscribe to those they didn’t as part of package deals, lowering bills. The regulator gave viewers until february 1 to submit their choice. When that didn’t work, the deadline was extended to march 31 with distribution platforms told to move consumers to a “best-fit pack” (Bfp) that approximated the existing package.

“trai, in all fairness, had good intentions, ” said a tv broadcaster. But implementation has been a different story, he said. “while there could be debates over the results, the inconvenience it is causing to the general public is humongous.”

Some said there doesn’t seem to be a price advantage under the new system, quite the opposite in fact. Trai’s new tariff order is good for an individual but it doesn’t account for the fact that four members of a typical indian family will have different entertainment needs, said the business head of a tv channel.

“my mother wants the cookery channel, i want news and sports, whereas my wife wants all hindi general entertainment channels. My teenage daughter wants english movies and music channels, and my younger son wants kids’ channels. So, i ended up selecting 51 channels. My bill is up by 70-80%, ” he added.

Many consumers feel helpless, finding themselves at the mercy of their service providers’ whims.

These bfps have become a major cause of angst as distribution platforms are deciding which channels to provide and which to disconnect. Also, in the garb of providing choice, cable companies (Msos) are trying to force their packs on consumers, according to wide cross-section of viewers who got in touch with et regarding their tv woes.

Lcos have not issued the forms that consumers need to fill out and appear to be misinformed themselves.

“the cable operator has been trying to fleece me by asking for rs 1, 500 for three months and not providing any choice, ” said mayur lal, a content writer from bandra in mumbai. “when i told him that i will select my channels, he disconnected all pay channels and now is not picking up my calls. I am not getting the channels i have asked for even after submitting the form online two weeks back.”

Trai had also directed that consumers who makes channel selections — after having been migrated to a best-fit plan — should have those changes effected within 72 hours. Cable operators haven’t been able to implement this, said subscribers.

Call centres of distribution platforms are either not picking up the phone or unhelpful when they do, said the people who spoke or emailed et.

The msos are taking almost 1.5 million consumers off the best-fit plans and providing them their choice of channels on a daily basis, said a senior executive at one of the large msos.

“the systems are under pressure and it is taking some time, ” he said.

Users said some dth players haven’t made the process of selecting channels easy.

“it’s a painful thing to sift through all the channels and select and de-select channels of your choice on websites. Many sd (Standard-definition) and hd (High-definition) channels are missing from my dth company’s website, and after spending over an hour, i finally had to take the recommended pack, which is fewer channels from earlier and at a 20% higher price, ” said ramesh singh, a lucknow-based lawyer.

None of this affects more tech-savvy viewers, including millennials, who’ve cut the cord, watching the things they want on phones, tablets, laptops, pcs, smart tvs or plugging in dongles.

But everyone else — senior citizens, retired people and housewives — is feeling the frustration.

“i can’t watch shows on mobile or tablet. I want my tv channels back, ” said mathur

Thanks & regards,

Pankaj patel

[protected]

Id: [protected]

On tue, mar 5, 2019, 11:37 am digitaltv