[Resolved]  Airtel — Airtel neither returns my money nor gives the airtel fibernet connection

Address:	Kanchipuram, Tamil Nadu, 603103
Website:	www.airtel.in

Airtel recieved 2000 from me for Airtel firbernet connection. But even after months, they are not returning the amount and not giving the connection also. I brought the issue to TRAI also. But still no response.

PFB the email sent by me on 7th December.

Gopinath Venkatachalam
Attachments12/7/16

to 121, 121
Dear Customer care Team,

I had a worst experience in getting the Airtel Postpaid connection and airtel Fibernet connection.

The details are given below. Please refund the amount if you can't process it. Don't give false promises.

Airtel Mobile Connection Details:

Approached Airtel Office at Kelambakkam, met Mr. Sridhar (Mobile #:[protected] for the below activities.

Converting my aircel postpaid # to Airtel Postpaid ( [protected]. ) - It's done.
Converting Tata docomo prepaid to Aircel Prepaid[protected] It's done.
New Postpaid connection[protected]. They promised that I can get this #. But still is not done. If you want to verify the address, you may come to home with prior notice. Address is same as Airtel postpaid connection [protected].
I gave 400 or 500 in the store for the above 3 activities.

Airtel Fibernet Connection Details:

Airtel Executive (Mobile #:[protected] came to the home on 26/11/2016 and received 2000 (attached the proof). He promised that it will be done within 3 days. He confirmed that Fibernet connection is feasible to my home. But still it is not done. And the worst part is no one is taking responsibility and giving reply on the current status. Please refund the amount if you can't process it.
Airtel Executive (Mobile #:[protected] is not picking the call. No response for the SMS sent to him.
Called the Customer care executive[protected] on 1/12/2016. they mentioned to call[protected]. they told to call [protected]. They told to email to this 121 email id. How many calls I need to make to get this worst experience?
I may cancel my postpaid and prepaid if I'm not getting proper response from you.

Hope atleast this email id will get me proper response and not another phone # or email to contact.

Thanks,
Gopinath
Mobile:+91-[protected] / +91-[protected]