[Resolved] Airtel — Airtel Number denied recharge of any value

abach

from Sambalpur, Odisha

Address:	Sambalpur, Odisha, 768001
Website:	airtel.in

I did not receive a single call from Airtel. And my number is always active as it is my primary number. My issue is not resolved by any means, but I had found out a workaround by topping my Airtel App wallet and recharging from wallet balance.
Unfortunately, that too stopped from today onwards. Now I have no means to recharge my Airtel number, neither online nor via wallet, and it is a huge shame for a company that claims to be the biggest operator in India. Please contact me asap at and resolve my issue at earliest. Otherwise I'll be forced to port my number to some other operator as soon as my 90 day period ends on July 9th this week because a number which cannot be recharged with any balance or data pack is franky useless. Using this sim is like driving a car without fuel and is causing me huge inconvenience.

Was this information helpful?

No (0)

Yes (0)

Jul 29, 2017

Complaint marked as Resolved

Nearly 2 weeks after lodging the complaint, it has been finally resolved. I can now recharge my Airtel number via My Airtel app, although I still have to check if a direct online recharge works or not.

Airtel customer support has been notified about the posted complaint.

Jul 04, 2017

Updated by abach I just found out that my number has not been successfully ported from Docomo (Haryana), which I had applied in April 2017. The customer care guy told me that although my number has been put up in the Airtel database, it still says Tata Docomo Haryana when he checked the number. This is a major problem now, for it has put my number in the middle; neither Docomo neither Airtel. Please resolve my complaint at earliest, for an error of such magnitude is completely unacceptable. I can take calls, my number shows up as Airtel, but in the Orissa circle it says Docomo. Please resolve this issue as soon as possible.

Jul 05, 2017

Updated by abach Thank you for responding. Please see into it such that my issue is rectified as soon as possible.

Verified Support

Jul 15, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 04 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jul 15, 2017

Updated by abach Please call me at [protected] anytime between 8 am - 2 pm and 7 pm - 10 pm. I'll add that I've already raised a complaint via Twitter too in addition to this one. I'm usually busy between 2 pm and 7 pm and this results in me not taking calls unless I know of the numbers.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 July 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Related Airtel reviews

View all 54499 Airtel Reviews

Comments

Anant34

from Rajkot, Gujarat

After submitting my first complaint I have got msg from Airtel that I m not using 4g handset .But I m using Redmi note 4 and my jio sim is working then isnt it a 4g handset so give me my 4g data