[Resolved]  Airtel — Airtel Secure - One Assist - Mobile claim rejected for improper handling?????

Address:	560043
Website:	Airtel

To,
IRDA
Complaints department

From,
Kamakhaya Prasad Bhattacharyya

Reference:
MobileAssist
Airtel Secure Plan (Rs.8000)
Membership ID - [protected]
SR#2101057

Dear Sir,
This is to raise a complaint against the Accidental insurance for Mobile phone provided by Airtel (product name - Airtel Secure) with the Third party One Secure and Insurance provider National Insurance.
I had enrolled for the Airtel Secure plan with my mobile services provider Airtel for a monthly payment of Rs. 49 toward the accidental damage coverage of my cell phone (please see details attached for the claim.

The Airtel Secure customer service called me in order to set up an appointment shortly and collected my phone 3 weeks back. 2 days later I received a call from Airtel Secure that the mobile had been given to the service center and an amount of Rs. 4500 was the servicing amount for the broken screen.

After another week Airtel Secure sent me an email stating that the claim had been refused by the insurer (National Insurance) due to "Improper Handling"

The breakage of the mobile had happened due to a fall from a stationary car inside the garage of my house. This was explained in my claim form as well as in my subsequent conversation with the claim Appraiser or the MIS department of the Insurance/One Assist.

I understand that you are the correct authority to write to for such malafide practice by Airtel Secure in collusion with One Assist and National Insurance.

Please let me know of the next steps for a formal complaint procedure.

Please note that One assist / Airtel Secure has retained the phone with themselves for almost 3 weeks with no assistance provided.

Regards,
Kamakhaya Prasad Bhattacharyya