[Resolved] Airtel — Airtel sms is not yet active neither nor able to send sms nor i can receive..

Bilal mistry

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380055

Hi. I am not receiving any SMS from any network, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 18 Dec 2016 so i replaced the new sim on 20 Dec 2016. Airtel executive told me that my sms service will start in 48 hours but it has not yet started and I have contacted customer care atleast 20 times since then, everytime they tell me that the complaint has been logged and will be resolved by such and such date and time and I never get any response. This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. Solve it or else i will go toh comsumer court for futher procedure.My number is [protected], please resolve immediately.

Regards,
Bilal

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Jan 31, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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