[Resolved] Airtel — [|bal|ref30862930|] [[protected]] used 4g router device has been sold to me instead of new one | |||||
On 10th May I had requested for a new Airtel 4G Router in Airtel website. Then a representative (mobile:[protected] contacted me and delivered the device and a sim card. The seal was broken, and no bill/receipt was provided to me after taking the cost 2550. On 12th morning, I got the number activated. Then I checked that there are some old SMSs in the device, please refer the attached images. Still I configured WLAN and tried to start using. it worked for few minutes, then after this device always showed no signal. Then in the mean time I started exploring the features of the Huawei Android App, where I saw these attached old SMSs. Then it confirmed my doubt. Even then I tried to find a work around. So, I did a factory reset, still the issue is the same. Please, do arrangements for replacing the used device with a sealed pack unused brand new device. I am still yet to start using the service due to the defective and already used device, although the billing has already started. Was this information helpful? | |||||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 16, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 3 Comments | |||||
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Please refer the attached image for the complete communication between I and Airtel.
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Today I got calls from the Airtel. They are resolving this issue by stating that, if the device is faulty then only it would be replaced. Also, they mentioned that in airtel.in, there is no such option to request for buying a device. Then I explained them how to buy from their website. Then they said, now you prove that you have bought it from their website and not from any other third party website, which I cannot prove, as this information should be their in the Airtel server. Then I called their so called Appellate, who said that the old messages were there with the sim as the number has been reprovisioned. Then I proved them wrong by stating that the number can be reprovisioned, but the messages and contacts are stored in the sim and not with the number. Then they said that, now onwards you will not get any such sms. They even dont understand what I want to prove that the device is a used one. Then I asked them the dealer's address wjo has taken responsibility of selling the device to me. They said that that information is not with them. I have to contact the seller. Then, I tried calling the person who had sold the device to me. I only have his number, which is [protected], but that person is not picking up the calls, he is frequently rejecting my calls. Today, he received my call once, so I asked him to provide the invoice. He said that he will email me. But he did not email me. I asked him where is your store, he said that we do not have any store. Then I requested Airtel to start investigation about the issue, they told me that if you have ordered through Airtel, then it must have been sold by a Airtel store. As the person is saying that they dont have any store, that means I have bought it from third party website. What a wonderful logic to prove the right to be wrong. They said that they will not do any investigation. I have recorded the call with the Appellate, where you can find how they are illogically rejecting my logics to prove my truth.
Now, if Airtel is reading this, then I would only say that Airtel is promoting the frauds, and does not believe the customers. I dont want to have your service. I can think of I have wasted my INR 2550, that's ok, but I shall never use their service in my life and will definitely try to let as many of my friends and relatives about the issue. As I have not used their service, I shall not make any payments to them in future. This message I shall keep for the so called Legal Action they take if customer defaults in the payment.
What I can feel is that Indian services has not matured well to provide proper services to their customers.
Namaste to your fraud activity, and promoting frauds to sell used devices.
Now, if Airtel is reading this, then I would only say that Airtel is promoting the frauds, and does not believe the customers. I dont want to have your service. I can think of I have wasted my INR 2550, that's ok, but I shall never use their service in my life and will definitely try to let as many of my friends and relatives about the issue. As I have not used their service, I shall not make any payments to them in future. This message I shall keep for the so called Legal Action they take if customer defaults in the payment.
What I can feel is that Indian services has not matured well to provide proper services to their customers.
Namaste to your fraud activity, and promoting frauds to sell used devices.
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