[Resolved] Airtel Bank — non delivery of fastag. [case:4451630] [case:4479367] [case:4594890]

harisangu

from Tezpur, Assam

Address:

B 185 URJANAGAR, NTPC TOWNSHIP JHANOR, Bharuch, Gujarat, 392215

I have purchased a fastag for my vehicle no gj16cn4479 through airtel payment bank on 06.11.2019 by txn id ft[protected]. As per their sms it is issued with fastag id 34161fa820328aa2020bb0a0 and dispatched on 16 nov. 2019. But, after more then 1 month the fastag neither delivered nor information of it till date. They are provided wrong tracking no of dtdc courier. I frequently complaint on their channel by mail and customer care no they are unable to resolve the issue and asking for waiting for 2, 7, 14 working days excluding banking holidays every day so their 2, 7, 14 days will never stop.

Was this information helpful?

No (0)

Yes (0)

Jan 9, 2020

Complaint marked as Resolved

Sent Fastag and activate not checked at toll plaza if it is working or not

Airtel customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by harisangu Fastag is sent but without Fastag ID and can not activate by ID provided in SMS getting massage ID is Invalid. No provision or not provided link to activate it, Use less.

Jan 03, 2020

Updated by harisangu They are asking for speak to customer care No 400 but this no is not useful to get information about Fastag and not connected to any person.