[Resolved]  Airtel Broadband — Airtel Broadband - Not refunding amount

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Bangalore, Karnataka

Hi Customer Complaints Forum, On 9th March 2013, Airtel executive came for Airtel Broadband connection and collected Rs.3000, address proof(Passport Copy)and filled forms for new connection.2 days then, I was informed that there is no technical feasibility for new connection in my area.(JP Nager, Bangalore).I asked for refund and till date, it's not been refunded.It has been more than 6 months.By June, I got a refund cheque with my name wrongly written - my surname misspelled(neither the form or passport copy has such name).That is deliberatly done from airtel side..I raised complaint in Airtel Office, next to Jayadeva hospital and they requested for name change in their records.I have provided my PAN Card copy to correct the name on[protected].They assured me the amount will be refunded in 45 days. Till date, I havent received my refund amount.Its a very pathetic customer care service from Airtel not ready to take complaints through Phone on Airtel Fixed/Broadband. Application Number:TBLR619733 Complaint Number:29794544 Customer Reference Number:[protected] AWB#D82861646 Account Number:[protected] Name Change Interaction Number:[protected] I wouldnot suggest Airtel broadband connection to anyone and advise everyone unless connection is made, dont pay money to Airtel executive. Thanks Alex