[Resolved]  Airtel — Broadband payment updation issue thriugh mobile app

Address:

New Delhi, Delhi

Dear Airtel India, This has been my worst experience with any service provider. I use your mobile app and made online payment to pay outstanding payment of my broadband connection. Payment was done on 09-Apr-15 for Rs 3623.64 and same was not updated in your records and after few mails and calls (even I informed that payment is done) the connection was disabled. I shared my bank account statement and mobile app screenshot (still showing in successfully payment history) but still your team was unable to find details and my connection was disabled again. Even I shared my credit card number to the team but of no use. This is pathetic... I have spoken dozen no of times with as many people (junior, senior and billing department). Everyone only promises (including your written email) but OF NO USE. WORST PART... since day 1 I have been telling your customer care that in my mobile app my payment is still showing in the history (attachment was shared twice) and asked them to check internally however of no use. No ONE even made the attempt to check why is it getting featured there. You ppl have WORST of SYSTEMS if a simple reconciliation like cannot be done that too on customer request/complaint... Axis Bank team confirmed that the payment is already settled. Yesterday when I said that please cancel the connection... team responded sir please dont do that... We will ask someone to call first thing in the morning.. no call yet.. I called the customer care again... informed that I have got transaction details and it is already shared over the email but the answer was Sir although it was sent yesterday night we will need 4 working hours to reflect here so I can't help you... I will check and ask someone to call you in next 2 hours... 2 hours completed and no call... I even called the call center 5 minutes back... but same response ... Sir we are working on this... are you guys trying to harass customer by doing all this. My old ticket no: 55382652... and new number 55643676... I just need two help from you: 1) Please stop this connection for me and I will not make any outstanding payment for this pathetic service 2) please share what is the process to lodge the police complaint for this as I would like to follow the process like you guys are treating me as customer on the name of your internal process... cant handle this anymore