Airtel — by using my airtel app money debited but not credited to met life insurance pvt. ltd

Address:

Jaipur, Rajasthan, 302006

Sir my name is krishan kumar jayaswal. My airtel app id is [protected]@gmail.com and my registered mobile number is [protected]. I sent 15000 rs. To met life insurance pvt. Ltd. By using my airtel app pay utilities option (Insurance). Initially my 15000 rs. Blocked. After complaing to customer care money released but sent to india idea volt by airtel side wrongly. I contacted many times to airtel customer care. My latest complain id is 931620 and block id is[protected] and transaction id is [protected].. Customer care senior representative suggest me to send email on [protected]@airtelmoney.com. I sent mail on your id with the attachment of my airtel app transaction details screenshot many times. Later on i visited to airtel store near vaishali nagar jaipur. The representative of airtel store send a mail by store. [protected]@airtel.com on 02 nov 17. Still my problem is unsolved and i am in very tense situation. Sir one thing i want to tell that even there is no any option to pay india idea volt in my airtel app. Sir kindly revert my money to my wallet or my sbi account no. [protected]. Sir after putting all my best efforts finally i approached to you sir... Kindly solve this problem.. Thanks