Airtel — charged and services not being delivered

Address:

Bangalore, Karnataka, 560032

Dear sir/ madam,
Greetings of the day!
My name is aamir basha i have. Mobile number [protected] and an add number [protected] which i purchased in the month of october but haven't been able to use the services as i purchased the same for internet facility but i am being charged for the same every month.
I have contacted the person and have been to the store couple of time but no such solutions provided.

I was asked to change the sim card which i did but still no progress on the same hence i have come back on the 19/12/2018 i. E. Today to again get the services.

This part of the email is a continuation post my last visit as the manager of the store assured to me that the problem will be resolved but the same has not been done.

Today the date is 27/12/2018 which is exactly 2 months post me buying the sim card additional one.

It has not yet been rectified and i have been asked that the same will be done every time i come to the store. I have chosen an higher cost plan so that i would be entitled for an extra number so that i can use the same in my tablet.

This is utter mental harresment, cheating and non delivery of the service which i am paying for, would request if the same can be looked into and a proper compensation for the harresment done to me would also be required.

It's very sad to say again that if i don't pay for the services it will be deactivated but what is done when the services are not delivered even post paying, what is the action taken

Good afternoon team,

I have submitted my airtel baby number. [protected] to the store manager abhishek and asked him to do the needful. It's very difficult to have understood that this is the way i am being treated and i would also like to request if i can port my main number [protected] to vodafone as i am done following up with this thing over a month.
I would not want to be charged for the second number anymore as i have not used any services of it. And would request if the charges can be reversed as soon as possible.
Sad regards,
Aamir basha