Airtel — cheating by sending sms on a plan but not allowing to subscribe to the committed plan

Oct 19, 2017

Updated by er.subha Refer the compliant number : SR#[protected]

Oct 20, 2017

Updated by er.subha Refer the compliant cogcl[protected]. I didn't have the incoming facility during my complete stay in singapore. This was a over-kill & people didn't bother to look into the issue at all.

Surprisingly (Even when i don't have any service) i have been charged for data usage. I haven't enabled any data & my settings are also not allowing the data enblement during the roaming moreover i don't have a service but i have been charged.

I had approached the customer care & nodel team many times for getting the compensation but all i could get is an ugly response with lot of sorry stating that it's a technical issue.

I need equivalent compensation from airtel

Dec 19, 2017

Updated by er.subha From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Monday, December 18, 2017 5:59 PM
To: '[protected]@airtel.com' <[protected]@airtel.com>
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha,
Please provide your final stand in this e-mail.

Best Regards,
SUndar

From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Friday, December 15, 2017 11:11 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi,
In reference to below said e-mail confirmation, I got a call on Sunday from AirTel team. After passing the front desk team, I was promised by Mr.Srikanth (who claimed as team leader & final authority for the day) that my plan will be activated for 84 days within a day. Given that it was Sunday he mentioned an additional day is required. He also promised to call me back but not sure whether he still works with AirTel.

Secondly, by Monday morning, I got a call from Ms.Vanitha (Escalation manager). She also assured to resolve the issue in 24hrs of time. Looks like the 24hrs didn’t reach yet!!

Yesterday, I got a call from front desk team & he tried to start the story from scratch.

Hope I don’t need to do a middle man job between the people working for AirTel?

BR,
Sundar

From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Sunday, December 10, 2017 6:29 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Gentle Reminder!
Best Regards,
Sundar

________________________________________
From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Saturday, December 9, 2017 9:02:55 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha, Ramya,
After a great disappointment of forceful retailer way of recharge, today I have made a retailer recharge for 399 rupees.
The story continues, the plan i have been offered now is for 35 days. I don't understand at all on why you people are giving this much burden to a customer. After all the it's your own promise.
Better to rephrase the customer care to trouble care. Now I could understand even more on the recent losses of Airtel.
What more do I need to do to get the promised 84 days of validity?
PFA - the transaction reference.

Best Regards,
Sundar
________________________________________
From: Bharathi, Sundara (Nokia - IN/Chennai)
Sent: Saturday, December 9, 2017 9:00:19 AM
To: [protected]@airtel.com
Subject: RE: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Hi Ms.Vanitha, Ramya,
After a great disappointment of forceful retailer way of recharge, today I have made a retailer recharge for 399 rupees.
The story continues, the plan i have been offered now is for 35 days. I don't understand at all on why you people are giving this much burden to a customer. After all the it's your own promise.
Better to rephrase the customer care to trouble care. Now I could understand even more on the recent losses of Airtel.
What more do I need to do to get the promised 84 days of validity?
Best Regards,
Sundar

From: [protected]@airtel.com [mailto:[protected]@airtel.com]
Sent: Wednesday, October 25, 2017 4:54 PM
To: Bharathi, Sundara (Nokia - IN/Chennai) <sundara.[protected]@nokia.com>
Subject: Re: RE: RE: [|BAL|Ref55147595|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Dear Sundar,
Greetings from Airtel
This is in reference to your email regarding Rs. 399/- plan for your airtel mobile number [protected].
At the outset, we regret the inconvenience caused to you.
As discussed on your number [protected], your concern has been addressed.
As per the revert from the concerned department would like to inform you that, currently Rs. 399/- plan is applicable on your number for 84 days.
We are including the recharge offer below for your reference. Note that the benefits corresponding to the recharge would vary with the mode of recharge.
Recharge: Rs. 399/-
Benefit: Unlimited Local+STD mobile calls + 84 GB data(1GB/day on 4G Handset+ 4G SIM). Terms and conditions apply.
Validity: 84 days
Recharge mode: Easy recharge(retailer)
As per the offer, you are eligible for:
*Unlimited Local and STD calls, subject to fair usage policy.
*1 GB/day 3G/4G data (only for 4G Handset + 4G SIM)
*Outgoing Voice benefits are not applicable, while in national roaming.
*Incoming roaming calls will be free.
You are requested to view detailed Terms and Conditions at http://www.airtel.in/mobile/terms-conditions.
You may also view our web specific offers and activate them online at http://airtel.in.
Call 129 (toll free) to know the best scheme, reduced rate calling pack, Talk Time recharge, SMS pack, STD pack, validity recharge available for your current plan.
We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Dial *121*51# (Toll free) to check your main account balance and validity.
Thanks for reaching out to us. Delighted to assist you.
Best Regards,
Ramya Perugu
Service Specialist
Airtel ¿ India¿s Fastest Network
[protected]Original Message[protected]
From: sundara.[protected]@nokia.com
To: [protected]@airtel.com
Cc:
Sent: 25/10/2017 04:22:40 PM
Subject: RE: RE: [|BAL|Ref55036963|] MULTIPLE ISSUES - MOBILE NUMBER [protected]
Hi Team,
Not ready to start the discussion anymore from scratch & unhappy with such copy/paste response.

After more than 20days of continuous pingpogs, I had a lengthy discussion with Mr.Vignesh & escalation manger Ms.Vanitha yesterday.

Given that there is a promise from AirTel for 399 plan with 84days validity, I was confirmed by Ms.Vanitha that I will be offered with that plan (that¿s exactly my point of concern too).

Whomever reads this e-mail, can you first talk to your own people (Mr.Vignesh & escalation manger Ms.Vanitha) or listen to the conversation that I had with them yesterday before responding back.

Once again, please read in-between lines of e-mail & talk to these 2 people before responding back.

If I am not going to get the committed plan (PFA - 399 for 84days UL), it¿s going be an end of road on my association with AirTel.

Regards,
Sundar

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Wednesday, October 25, 2017 3:02 PM
To: Bharathi, Sundara (Nokia - IN/Chennai)
Subject: Re: RE: [|BAL|Ref55036963|] MULTIPLE ISSUES - MOBILE NUMBER [protected]

Dear Sundar,
Greetings from Airtel!
This is in reference to your email regarding Rs. 399/- plan for your Airtel mobile number [protected].
At the outset, we regret the inconvenience caused to you.
We would like to inform you that, currently Rs. 399/- plan is applicable on your number for 70 days. If it applicable for 84 days on your number we will inform you through the relevant media.
We are including the recharge offer below for your reference. Note that the benefits corresponding to the recharge would vary with the mode of recharge.
Recharge: Rs. 399/-
Benefit: Unlimited Local+STD mobile calls + 70GB data(1GB/day on 4G Handset+ 4G SIM). Terms and conditions apply.
Validity: 70 days
Recharge mode: Easy recharge(retailer)
As per the offer, you are eligible for:
*Unlimited Local and STD calls, subject to fair usage policy.
*1 GB/day 3G/4G data (only for 4G Handset + 4G SIM)
*Outgoing Voice benefits are not applicable, while in national roaming.
*Incoming roaming calls will be free.
You are requested to view detailed Terms and Conditions at http://www.airtel.in/mobile/terms-conditions.
You may also view our web specific offers and activate them online at HYPERLINK "http://airtel.in/"http://airtel.in.
Call 129 (toll free) to know the best scheme, reduced rate calling pack, Talk Time recharge, SMS pack, STD pack, validity recharge available for your current plan.
We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.
Please note that special recharge offers will be differ from number to number.
Dial *121*51# (Toll free) to check your main account balance and validity.
Thanks for reaching out to us. Delighted to assist you.
Best Regards,
Ramya Perugu
Service Specialist
Airtel ¿ India¿s Fastest Network
[protected]Original Message[protected]
From: HYPERLINK "mailto:sundara.[protected]@nokia.com"sundara.[protected]@nokia.com
To: HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com
Cc:
Sent: 23/10/2017 12:23:48 PM
Subject: RE: [|BAL|Ref54950343|] MULTIPLE ISSUES - MOBILE NUMBER [protected]
Hi Ms.Vanitha, Mr.Vignesh,
Thanks for your patients & finally I could have persons from AirTel who can `

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