Airtel — complaining against airtel wrong plan information provided & converted.

Address:

HELLY ENTERPRISES, Shop No.4, Arbuda Shopping Center, Opp.New Wadaj Police Station, Near New Wadaj Corporation, New Wadaj, Ahmedabad - 380013. Mo:+918980486151

Dear sir,

Here we inform you that your authorized agency m/s. Selvin enterprise (-11400) has incorrect plan information provided to us.
Plan explainer[protected] ladies & mr. Rajendra
Fos karan sagar[protected]
Fr partner nehalbhai - [protected]

Airtel family plans rs 900 including gst
Unlimited local + national calling unlimited
Unlimited national roaming unlimited
Number of connections 5
4g data (Primary + secondary user) 200 gb

They informed to us family plan
5 sim cards included in 1 family plan
Total will be paid rent monthly rs.900/- included gst
They have offered me the above plan from porting vodafone.
Attached all communication on call.

Before i took the plan, i told them please give plan details to me in writing on mail or whatsapp.
He was in such a hurry to give me the plan that his executives came to my office in 5 minutes.
Before processing the plan, i asked the executive me the plan information to email or whatsapp after you will proceed further. They told us that our boss would let you in until the evening.
Still on that day not received give plan information on whatsapp or mails.
I called on the next day for information about the plan but they did not respond. Then i asked him to cancel the plan and to stop all the process further.
You will pay rs.1000 for the plan and we will waive the remaining amount of your plan.
All i want to know is how bad the image of a company like airtel will be if the authorized men of the company do the wrong thing to convert the customer in such a way.
I just have to finally confirm that they were given a plan incorrectly and the agency is taking responsibility for paying me all the payments above 1000 for lifetime.. So if the company’s agency changes or closes in the future, who will be responsible for paying me for lifetime?

Please look after the above matter, it's serious. If you are not provided a satisfactory answer to us, so i will go to help from legal action & trai.

Thanks & regards
Yatish panchal
Mo.+91 [protected]
[protected]@gmail.com,