Airtel — connection problem 4g dongle and a 4g connection

Address:

700102

Dear Sir / Madam,
I have purchased a 4G Dongle and a 4G connection ([protected]) from Airtel authorized store on 11/07/2017, but from the first day I am facing serious connection problem. I have lodge a complaint against the same by telephone on 12/07/2017 but I did not get any solution again I have sent a mail to Airtel on 1/08/2017 after that they confirm me by mail that the issue will be resolve by 04/08/2017 but till date I am facing the same connection issue. Also I have sent a mail to nodalofficer.[protected]@in.airtel.com on 08/08/2017 for the same complain but till date the issue yet not resolve. Still I am facing the same problem. Airtel are unable to provide me service for last 35 days but they have sent me a bill for the period.
Kindly help me for the same.
Kindly note my complaint NO: 78266394. Kindly take necessary action.

Regards,
Puja Sur Malakar.
[protected] / [protected] / [protected].
pooja.[protected]@gmail.com / subratamalakar.[protected]@rediffmail.com / subrata.[protected]@bajajallianz.co.in.