Airtel — dth service compromised

Nandish Rao

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560040

After the trai guidelines, airtel started broadcasting a message that the customers should select required channels and when i do that, the basic recording service that i am eligible for lifetime free because i bought hd recorder (Dvr) set top box by paying around 24, 000/- with yearly subscription for the highest pack available with airtel. I was told that irrespective of what i subscribe for, i would have the recording facility always available as i have opted for dvr box.
Now suddenly the recording services are stopped and there is absolutely no response to requests to activate the facility. I try calling the customer care and never get online as it goes on waiting for hours and i sent email, logged complaint online, and i have also contacted nodal officer and appellate too but absolutely no progress on this since a week.
This clearly shows how airtel is ignoring customers after collecting money and promising services.
It has been a trend for airtel to do this with all type of services like mobile, internet and dth. No exclusion. Everything is against the customer's interest and is only for building the customer base and collecting money.

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Airtel customer support has been notified about the posted complaint.

Feb 09, 2019

Updated by Nandish Rao I have been cheated by Airtel and the team is trying to frustrate me by calls again and again and suppress my complaint against Airtel. Ultimately, I am not getting response for even my escalations to nodal officer and appellate too. This clearly shows Airtel had made-up everything and there is no seriousness about customer complaint escalations.

The customer care team tries to mislead me by saying that their engineer will come and fix the issue and I will be charged Rs.150/- for the resolution but the engineer clearly understands that this is nothing to do with STB or any other part but it is totally the subscription issue. Instead of enabling the recording service, Airtel is playing hide-and-seek game by diverting attention and wasting time of customer while they are charging the customer everyday and want to continue as much as possible and avoid disconnection or migration.

Videocon DTH and Tata Sky are still providing recording services. Airtel being a big player in DTH is not able to provide service to existing customers who are with them since more than 13 years?? And they are trying to stress on Rs.150/- service charge again and again without resolution??

This is really cheap behavior by Airtel team!