Airtel — Extremely worst experience on Broadband connection request and installation

Address:

Bangalore, Karnataka

Hi My name is Paul Kollanoor Ittoopunny, Back-ground: 1. As a new customer I applied through online for a new Broad-band connection with Airtel on 19-Feb-2015 to the below address Paul Kollanoor Ittoopunny, No: 003, Sai Tranquil, Ground Floor, 4th C Main, Behind Domino's Pizza, OMBR Layout Bangalore 560043. 2. There is no call back from Airtel for 2 days and I called up the Airtel customer centre and informed the case. One lady requested me to submit the Physical Application along with 1000 Rs as cash on a condition that the Online application amount would be completely refunded. Next day a sales guy named Bhaskar (Phone: +91-[protected]) came to my office and collected the documents (My Sale Deed, and PAN card copy), filled application form and 1100Rs. While submitting the application from I made sure with Bhaskar about my requirements as 16Mbps speed is needed. He checked with the back-end team and confirmed that 8Mbps is only feasible and assured. I compromised and applied 8Mbps/60GB scheme as 1399Rs Package on 23-Feb-2015 on a condition that if 8Mbps is not possible I don't need the connection. Because of specific work related requirement which I can't compromise further. 3. After 2 days 25-Feb-2015, 2 technicians came to my apartment (same above address mentioned) and provided the connection as 4MBps speed and 40GB plan as 1349Rs per month. As and when the technician showed me the data speed is 4 Mbps and I denied the connection at my premise and asked him the status. He said my plan is changed from the Airtel end as 4Mbps/1349Rs plan without my knowledge. I clearly informed, I don't need the connection and dismantle the connection immediately. 4. I raised complaint through multiple times over e-mail, call to the customer service numbers, apellate authority etc... all my requests have been ignored till date. I never ever used any Airtel service till now. I considered I'm cheated by Airtel without promising my request and changed my speed and plan according to Airtel's wish. THIS IS NOT ACCEPTABLE as a customer. 5. I'm attached a Bill generated today to my e-mail account with my OLD Address. I don't understand on what basis you provide connection, as per your wish or customer's request? Who will pay for all these non-sense bills? How many times a customer has to request for the cancellation? Even the installation itself not completed how can you charge a customer for the usage and bill? Who accepted the wireline connection is working at my premise? Why should I pay for the connection which is not acceptable to me? 6. I never heard anything about my refund of the entire amount I shelled out till date as a). Online application : 1000 Rs b). Physical Application: 1100 Rs Total 2100 Rs. 7. What is the status of my Cancellation request and Refund request ? 8. I'm not going to Pay the Bill by any chance.