Airtel — False Commitments - No connections around bannerghatta road, Bangalore.

Address:

Bangalore, Karnataka

Gmail Prashant Tandon <tandon.[protected]@gmail.com> RE: [|BAL|Qrc111051411052636496085|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 23 messages [protected]@in.airtel.com <[protected]@in.airtel.com> Sun, May 11, 2014 at 4:48 PM To: tandon.[protected]@gmail.com Dear Customer, This is with reference to your email regarding delay in activation of connection and sales commitment for your airtel account number [protected]. We would like to infrom you that, we are unable to provide the connection due to some technical constraint. Further, we would like to inform you that we are unable to return documents and unable the reimburse modem charges. However, we have escalated the case towards sales commitment to the concern team and our team will get back at the earliest. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Chidambaram V Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 11/05/2014 11:28:06 AM Subject: Complaint: Broadband connection not given: Reference No. 22873976 Dear Customer Service, I had registered online for getting an Airtel Broadband connection at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also advised that since only 2 MBPS connections are available, which do not come with a free modem / router, I should arrange one for my self. Based on your executives commitment, I purchased a router & waited for the connection to be established. Nobody turned up at my location on Sunday, May 4, 2014. I was told that there is some problem generating a work order & hence the connection will be done positively on Monday. Monday onwards, this person stopped responding to the phone calls. I sent him multiple SMS, to which I received no response. A copy of these messages is enclosed herewith for your reference. I called this person from different numbers, where he committed that connection will still be done in a days time. I contacted your customer service at [protected], where they first mentioned on May 5, that the connection will be done by May 7, 2014. On May 7, 2014 when I called they mentioned that there is some issue with the cable & the connection will be done by May 9, 2014. On May 9, 2014 when I called I was given a complaint number: 45814236 with a turnaround time of 24 hours & the connection will be made. Today, on May 11, 2014 when I called the customer service & gave them the complaint number, they bluntly told me that the connection is not possible at my location. I don't want this connection any more and anytime in future. Please make sure that the documents collected are sent back to my residential address, clearly stating the reason for denial of connection.The router I purchased based on your commitments, should be reimbursed to me in total. Failing which, I will register a complaint against Airtel for cheating, metal harassment & making false commitments & other applicable clauses. Regards, ¿¿ Prashant Tandon - Screenshot_[protected].png - Screenshot_[protected].png - Screenshot_[protected].png This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Sun, May 11, 2014 at 4:56 PM To: [protected]@in.airtel.com Thank you for your email. Since you are unable to help in nay manner. I will post this entire email conversation across the internet for people to be aware of cheats like you, who make false commitments and can't deliver. I am sure that will help many more people take better decisions and go with different providers, who offer better services . Regards, Prashant Tandon [Quoted text hidden] [protected]@in.airtel.com <[protected]@in.airtel.com> Mon, May 12, 2014 at 10:04 AM To: tandon.[protected]@gmail.com Dear Prashant Tandon, You wrote in on[protected], with a concern regarding delay in installation of connection and requesting for reversal of documents and modem charges for your airtel account number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. On receipt of your email we tried contacting you on your mobile number [protected] but were unable to establish contact with you. We have already forwarded your complaint to the concerned team. Our team will be contacting you with an update on the same. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Mohammed Rizwan Pasha Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Thu, May 15, 2014 at 1:06 PM To: [protected]@in.airtel.com Dear Customer Service, I have not got any resolution from your end. Please treat this as the final notice from my end. If I do not get an appropriate resolution for all the nuisance you created. I will post this conversation directly on the Internet & I will not be responsible for any consequences arising out of the same. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] [protected]@in.airtel.com <[protected]@in.airtel.com> Thu, May 15, 2014 at 4:24 PM To: tandon.[protected]@gmail.com Dear Prashant Tandon, You wrote in on[protected], with a concern regarding delay in installation for your airtel account number [protected]. Our effort has always been to provide enhanced customer experience. Your valuable feedback is noted and sincere apology for any lapses from our end. We have already forwarded your complaint to the concerned team. Our team will be contacting you with an update on the same. You can also mark a mail to nodal.[protected]@in.airtel.com. Inconvenience regretted, we appreciate your cooperation in this regard. Best Regards Uma Kedarisetty Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: [protected]@in.airtel.com Cc: [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Sat, May 17, 2014 at 5:45 PM To: nodal.[protected]@in.airtel.com Dear Nodal Officer, I had registered online for getting an Airtel Broadband connection on 1 May, 2014 at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also advised that since only 2 MBPS connections are available, which do not come with a free modem / router, I should arrange one for my self. Based on your executives commitment, I purchased a router & waited for the connection to be established. Nobody turned up at my location on Sunday, May 4, 2014. I was told that there is some problem generating a work order & hence the connection will be done positively on Monday. Monday onwards, this person stopped responding to the phone calls. I sent him multiple SMS, to which I received no response. I called this person from different numbers, where he committed that connection will still be done in a days time. I contacted your customer service at [protected], where they first mentioned on May 5, that the connection will be done by May 7, 2014. On May 7, 2014 when I called they mentioned that there is some issue with the cable & the connection will be done by May 9, 2014. On May 9, 2014 when I called I was given a complaint number: 45814236 with a turnaround time of 24 hours & the connection will be made. On May 11, 2014 when I called the customer service & gave them the complaint number, they bluntly told me that the connection is not possible at my location. Based on your executives false commitments, I purchased a wifi router & wasted number of days waiting for the connection. This caused an un-due amount of delay in my work & lots of stress. I want this router to be adequately reimbursed by AirTel & a closure report sent to me stating clearly that why the connection was not provided. Failing which, I will register a complaint against Airtel for cheating, metal harassment & making false commitments & other applicable clauses. I will also post this entire conversation on the online media, for people to be informed about (customer friendly) practices followed by AirTel. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Sun, May 18, 2014 at 12:37 PM To: tandon.[protected]@gmail.com Dear Mr PRASHANT TANDON, This is with reference to your email dated 17-05-14, regarding the New airtel fixed line/Broadband connection proposal. Thank you for writing to airtel and oppurtunity to assist you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Team bharti airtel limited [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Mon, May 19, 2014 at 10:14 PM To: nodal.[protected]@in.airtel.com Dear Bhagyaraj, awaiting your response. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Tue, May 20, 2014 at 1:21 PM To: tandon.[protected]@gmail.com Dear Prashant Tandon, .This is with reference to your email dated 17-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we would like to inform you that we working towards resolving the issue and the same will be resolved within 10 working days. Need your patience to serve better, Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Team bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D64ADD6385DA4E2216B90FA1A63A4EF1B...⇄ "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 18/05/2014 12:37:15 PM Subject: Re: [|BAL|REF00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Sat, May 31, 2014 at 2:41 PM To: nodal.[protected]@in.airtel.com Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Sat, May 31, 2014 at 6:03 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of your New airtel fixed line/Broadband connection. Airtel regrets for the inconvenience caused to you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 31/05/2014 02:41:52 PM Subject: Re: [|BAL|Ref00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Mon, Jun 2, 2014 at 1:24 PM To: nodal.[protected]@in.airtel.com Dear Bhagyaraj, I hope you had enough opportunity to inquire into the status of the connection. I had raised a request month back & still I don't have a connection at my place. I don't have anymore patience to keep waiting. Could you kindly revert back to me with your final status. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Tue, Jun 3, 2014 at 2:29 PM To: nodal.[protected]@in.airtel.com Status Update Please -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Wed, Jun 4, 2014 at 4:45 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107093FC 6 7 A7395F[protected]B8C87F2177687EB69FF 1 2 0 B7C9DE22B&refno=Ref02499167 [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 31/05/2014 06:03:43 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Wed, Jun 4, 2014 at 5:13 PM To: nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com Dear Bhagyaraj, as discussed over the telephone, it has been more than a month of harassment & false commitments made by you & your people about providing connection at my location. With your own mail dated May 20, 2014 you made a commitment to resolve the concern & provide the connection in 10 working days. Hope you remember your words on the telephonic conversation on the same day or need a recording of the same to prove it. If you & your company don't reimburse the cost of the router that was purchased based on your sales executives commitment & reimburse adequately for providing false information, harassment & calling your customer service on multiple instances along with all the inconvenience that has happened due to your inability to provide the connection in a stimulated timeline. I will register a case against your organisation, alongside post a copy of this entire communication on all available public forums for people to be aware about such fraudulent & unethical organisation Air tel is. Kindly Reimburse me Rs.1700 towards the cost of the wireless router purchased on your sales executive commitment & Rs.20, 000 towards the inconvenience & harassment that has been caused due to your false commitments & inability to provide the connection. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Thu, Jun 5, 2014 at 1:44 PM To: tandon.[protected]@gmail.com Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the the installation of new broadband connection. airtel regrets the inconvenience you have experienced. On receipt of your email we tried contacting you on [protected] but were unable to establish contact with you. We have verified your account and gone through the details and are working towards resolving the problem. We request you to please share your CAF number (if any) received from the agent to enable us to proceed further on the highlighted issue. Please bear with us! airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] Prashant Tandon <tandon.[protected]@gmail.com> Thu, Jun 5, 2014 at 2:54 PM To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] nodal.[protected]@in.airtel.com <nodal.[protected]@in.airtel.com> Fri, Jun 6, 2014 at 3:08 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 3-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. However, the deposit amount paid through online has been refunded to your bank account. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=13759CE51F60A5EC2B69A3E8157499FE A7599F8 266F36AABEC107393F61A7F&refno=Ref02918344 [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 03/06/2014 02:30:09 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Status Update Please -- Best Regards Prashant Tandon +[protected] On Mon, Jun 2, 2014 at 1:24 PM, Prashant Tandon wrote: Dear Bhagyaraj, I hope you had enough opportunity to inquire into the status of the connection. I had raised a request month back & still I don't have a connection at my place. I don't have anymore patience to keep waiting. Could you kindly revert back to me with your final status. -- Best Regards Prashant Tandon +[protected] On Sat, May 31, 2014 at 6:03 PM, wrote: Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Tue, Jun 10, 2014 at 4:15 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 05-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. We regret to inform you that, due to technical reasons we are unable to provide services to the requested address. Please do write in for any further asistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F3147F88F113769FF9187297E32556BBD622...⇄ 4&refno=Ref03223775 [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 05/06/2014 02:54:34 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] On Jun 5, 2014 1:44 PM, wrote: Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the the installation of new broadband connection. airtel regrets the inconvenience you have experienced. On receipt of your email we tried contacting you on [protected] but were unable to establish contact with you. We have verified your account and gone through the details and are working towards resolving the problem. We request you to please share your CAF number (if any) received from the agent to enable us to proceed further on the highlighted issue. Please bear with us! airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 04/06/2014 05:14:18 PM Subject: Re: [|BAL|Ref02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Fri, Jun 13, 2014 at 12:10 PM To: tandon.[protected]@gmail.com Dear Mr. Tandon, This is in reference to your email dated 4th June 2014 regarding the installation of new broadband connection. airtel regrets the inconvenience you have experienced. As we have already requested you to send us your CAF number on 5th June 2014, but we have not received it till date. Hence, we are unable to resolve your concern. airtel appreciates your business and always welcomes your suggestions/feedback. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Warm Regards Hardeep Kaur Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=1D7F828FE82A4CA8CE34BD2551B0DD236E99...⇄ [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 05/06/2014 01:44:52 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 [Quoted text hidden] inconvenience & harassment that has been caused due to your false commitments & inability to provide the connection. -- Best Regards Prashant Tandon +[protected] On Wed, Jun 4, 2014 at 4:45 PM, wrote: Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we regret to inform you that due to technical reasons we are unable to provide services to the requested address. Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=107093FC 6 7 A7395F[protected]B8C87F2177687EB69FF 1 2 0 B7C9DE22B&refno=Ref02499167 [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 31/05/2014 06:03:43 PM Subject: Re: [|BAL|REF00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Mr Prashant, This is with reference to your email dated 31-05-14, regarding the proposal of your New airtel fixed line/Broadband connection. Airtel regrets for the inconvenience caused to you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, P This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Fri, Jun 13, 2014 at 12:22 PM To: appellate.[protected]@in.airtel.com Dear Hardeep, this email was sent to you on June 5 itself. I don't know what a CAF number is & I don't have one. I have given you all the details available & I am sure you can yourself get the CAF number from the telephone number issued, incase is your intent to service anybody. Else you can keep asking for 100's of documents which nobody will ever have. -- Best Regards Prashant Tandon +[protected] [protected] Forwarded message[protected] From: Prashant Tandon <tandon.[protected]@gmail.com> Date: Thu, Jun 5, 2014 at 2:54 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] [Quoted text hidden] [Quoted text hidden] Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 31/05/2014 02:41:52 PM Subject: Re: [|BAL|Ref00681885|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, Could you please update me on the status of the connection. Regards, Prashant Tandon On May 20, 2014 1:21 PM, wrote: Dear Prashant Tandon, .This is with reference to your email dated 17-05-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we would like to inform you that we working towards resolving the issue and the same will be resolved within 10 working days. Need your patience to serve better, Please do write in for any further assistance. Customer touch points: Level 1: Customer Care: [protected]@in.airtel.com and 121/198, working Hours - 24/7. Level 2: Nodal Team: nodal.[protected]@in.airtel.com and[protected], working hours: 9:30 to 6:30, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and [protected], working hours: 9:30 to 6:30, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Regards, Bhagyaraj R Nodal Team bharti airtel limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Kindly Click here for feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FA1D64ADD638 5DA4E2216B90FA1A63A4EF1B7F9EEF70ED64A5E42D57B0D82064&refno=Ref00681885 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://www.airtel.in/applications/xm/BroadbandInternet_AppellateAuth.jsp for Appellate Authority details." [protected]Replied Message[protected] From: nodal.[protected]@in.airtel.com To: tandon.[protected]@gmail.com Sent: 18/05/2014 12:37:15 PM Subject: Re: [|BAL|REF00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Mr PRASHANT TANDON, This is with reference to your email dated 17-05-14, regarding the New airtel fixed line/Broadband connection proposal. Thank you for writing to airtel and oppurtunity to assist you. We would like to inform you that, we are working towards resolving your concern and will revert you back within 24 hours. Need your patience to serve better, Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Team bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: nodal.[protected]@in.airtel.com Cc: Sent: 17/05/2014 05:45:46 PM Subject: Re: [|BAL|Ref00418573|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Nodal Officer, I had registered online for getting an Airtel Broadband connection on 1 May, 2014 at my residence on Bannerghatta Road, Bangalore. I received a call from your customer service representative named Mr. Shivakumar with mobile number [protected], confirming the availability of connection in the area. Somebody came & collected the documents from my residence on May 3, 2014 morning & I was advised that connection will be established at my place by May 4, 2014 end of the day. I was also a This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. -- Best Regards Prashant Tandon +[protected] [Quoted text hidden] appellate.[protected]@in.airtel.com <appellate.[protected]@in.airtel.com> Tue, Jun 17, 2014 at 5:47 PM To: tandon.[protected]@gmail.com Dear Mr Prashant, This is with reference to your email dated 13-06-14, regarding the proposal of New airtel fixed line/Broadband connection. We regret for the delay in responding to your mail. Airtel regrets for the inconvenience caused to you. As discussed over phone [protected], we will contact your tomo regarding your concern as per your request. Please do write in for any further assistance. Regards, Bhagyaraj R Nodal Appellate Office bharti airtel limited [protected]Original Message[protected] From: tandon.[protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: Sent: 13/06/2014 12:23:21 PM Subject: Re: [|BAL|Ref03088970|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 Dear Hardeep, this email was sent to you on June 5 itself. I don't know what a CAF number is & I don't have one. I have given you all the details available & I am sure you can yourself get the CAF number from the telephone number issued, incase is your intent to service anybody. Else you can keep asking for 100's of documents which nobody will ever have. -- Best Regards Prashant Tandon +[protected] [protected] Forwarded message[protected] From: Prashant Tandon Date: Thu, Jun 5, 2014 at 2:54 PM Subject: Re: [|BAL|REF02499167|] COMPLAINT: BROADBAND CONNECTION NOT GIVEN: REFERENCE NO. 22873976 To: appellate.[protected]@in.airtel.com Dear Hardeep, 1. I don't know whom did you try to contact. The number mentioned is not mine. My number is [protected]. I don't know from where did you get that number. 2. Shivakumar with mobile number [protected], is the person who initiated the discussion and arranged for documents pickup. 3. Installation request no. For fixedline 22873976 4. fixedline no. Allotted was [protected] is and complaint number for not completing installation is 45814236 Hope this helps to resolve. Regards Prashant [protected] [Quoted text hidden] This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Prashant Tandon <tandon.[protected]@gmail.com> Fri, Jun 20, 2014 at 7:14 AM To: appellate.[protected]@in.airtel.com Dear Mr. Bhagyaraj, awaiting your call. Regards Prashant [Quoted text hidden]