Airtel — fastag booked still showing validating order.

I have booked fasttag through airtel payments bank for 2 vehicles on 6th of feb 2020. One vehicle fast tag is delivered the other vehicle though it initially showed shipped but now it’s showing validating order. Customer care have no information apart from asking me to wait. Atleast if they can provide the docket number or tracking number for dtdc i can check with them, but airtel has no information on that too. I suppose it was a blunder choosing airtel for this service especially. If this is the case now after installing the tag if we encounter any issues god save us. Kindly update the application with recent order and also provide the tracking number so it will be easy for a customer to trace the same. Kindly resolve this issue asap.
Regards