Airtel — Fraud by airtel user through airtel money

Sir, i am a user of airtel postpaid but this complaint is not regarding any services of Airtel. Actuly one o[censored]ser of airtel money had fraudulently done a transaction from my sbi credit card . I have filled a FIR complaint to investigate the matter. Only airtel can find out the details o[censored]ser who had done this fraud but on contacting ur executive they said they can;t share the user details as this is against their policy. They said to file a FIR & willl share the details with Police only. I did the same but police do not know where to send the notice for the same. You are therefore requested to kindly share with me the address where police should sent the notice to share the details o[censored]ser who had done this fraud. Fraud details are as follows:
Date 18th feb 2015 amount 4970/- thru airtel money.
If you can share the details of that user it will be helpful for us to investigate the same.I am a airtel user from last 15years. Seriouly expecting some favour from you
Waiting for favourable response.
Regards

Sunita
[protected]@rmsindia.com
[protected]
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Dear Sunita,

This is with reference to your post dated 11th July 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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