Airtel — fraud offer call for marketing & pathetic service

Address:

Okhla, New Delhi, Delhi, 110059

Very pathetic service... I experienced in airtel digital tv. I am really being seems punished for choosing it.

Earlier i was using videocon d2h and they are really good in customer service.

I received a call from airtel on 28th february at 10:00 am regarding offer from airtel tv.

A lady told me that airtel tv introduced a pack for you @ rs. 360 per month and if you recharge your connection with rs.856/- rupees after adjustment of your balance 176 then you 90 days recharge and 7 days extra.

Even she told me that she is activating the offer and it will automatically activated once i done the re charge.

I made the payment through paytm on same day and checked the validation date but is was not happened as per the lady.

Then i contacted on your customer care number around @ 10 pm and register a complaint for the offer.

But your so called trained executive taken a wrong complaint for de-activation and sent it to your back end team... Whether i was complaining about the offer the lady which she given to me.

Next day again i called up your customer care... He was making a joke with me... And making a fun on me... Sir apki awaz nahi aa rahi hain...

Then i disconnect the call and asking to connect with senior but unfortunately person says senior not available... And disconnect the call.

Again i called up and register a fresh complaint for offer and he assured me that you will get the offer as our backend team will contact you in two days.

I was waiting for the call but not received a single call from your end...

And today since morning i am unable to see any channel as pop is coming.. Recharge is not done yet and on ivr says there is a negative balance of rs 101 rupees. However i recharged with 856 rupees and already 176 rupees was my previous balance.

Again i was tried to call up your customer care number and called around 5 times to reach the executive... But call got disconnected... On the other hand... Finally i get a chance to speak with your customer care representative... He said... Our server is down... Please do call back after 2 hours.

Very pathetic service... I realized... I must have made a mistake of choosing... I should have continue with videocon d2h.

However, if you can help me out please do.