Airtel — Getting Roaming Symbol and 3G data is working as 2G data. | |||
Hello Sir, I bought an airtel sim two years back. From that time the sim is in roaming. I bought the sim in my home circle (Chennai) only. Last Week I bought An 3G enabled Android Smart Phone (Karbonn Titanium S1 plus ) . Today Morning(09.06.2015) I recharged my airtel sim with 28Rs 3G data package in freecharge.com website. And I received a message from airtel regarding the activation of the data pack. It got activated. In my Phone first sim slot is 3g Capable So I inserted it there.Then i switched on the data connection setting and it started showing Roaming Symbol (R) near the Signal Tower of your Sim.So I contacted the customer care from my frnds mobile and they made me to do the possible selections but then too it didnt work out. It was still working out in 2G speed. It was too too slow. So it is in roaming it has higher tariff rates . My Sim Is Still in 2G Speed and it is still showing Roaming Symbol. I want to claim money for this .Waste of time and money being your Customer .Please help me out.i can't change this number as I have given it to my friends and relatives & others. Proof *I have attached the recharge screen shot of freecharge.com *I have taken various screen shots of my phone at various situation while activating 3G. -those Contains of me trying possible options to select 3G Network manually.Whenever I Click IND Airtel 3G its showing Can't Connect to this network. Try again later. But i tried once again afterwards its showing the same thing again and again. Please have a look at it and help me out of this problem . Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 9 June 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd,
This is with reference to your post dated 9 June 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd