Airtel — harassed by your network instead of complaining so many times

Address:

Thane, Maharashtra, 421302

Respected SIR/MADAM,

my mobile number [protected] (ported into airtel 2months ago)

This is the address were we are facing super issues -
"1930, sainath industrial estate, village - khoni, meethpada, opp.shri ram grey checking house, near aasara hotel, bhiwandi - 421302"

THIS IS MY OFFICE LOCATION WHERE AM FACING HUGE ISSUES.

Starting from 14th august
you started upgrading your network into 4G (maharashtra circle) but let me remind you, your staff have just totally DEGRADED the network.

I ported into airtel because i found your network better as i was able to make calls in every corner of my office.
BUT from 17th aug, I am not able to make any single calls from my number being at this location instead of getting all the bars of network 50% times.
ya i am able to recieve text messages and sometimes the internet 4G also works if there are all bars of network BUT I CANT MAKE A SINGLE CALL AT ALL.

i gave 4 to 5 complaints on 198,
3 times visted gallery on shivaji chowk and gave complaint,
mailed 10 times at [protected]@in.airtel.com,
talked to senior authority on 198 manytimes
but yet there is no improvement in your network.

SOME REFERENCE NUMBERS OF COMPLAINTS ARE :-
79522603, 79043494, 78713818, ETC..

AFTER CALLING 20 TIMES IN CUTOMER CARE FOR THE SAME ISSUE, they gave me a number [protected].
I called on this number, but call doesn't gets connected they say its a wrong number.

ALL the times 198 executives said wait for 2 days network will get proper but its 2 month now there is no improvement of even 1%

now teme if i cant make any calls being at office location than why should i pay you monthly rental 349/- ?????
without using units i have to pay the company 349/- per month ???
just wavier me the rental of both the months. because this is wrong as i am not able to make calls being at office. obviously i cant move out on road outside evrytime to make the calls

the executive of airtel gallery in our area simply says that all the network work is done but the customer care speaks the work is yet going on..
to whum i should believe ????
i request you to please provide me wavier of rental till you don't improve your worst network because i don't have that much free money like rich people's..
The money is earned by alot of hardwork so i don't feel i should give you money cz am not able to make calls just because of your fault.

once before a month i got a call from your company stating that a survey person will be coming at your location but yet i din recive any calls from the same.

its been just 2months i have ported from reliance or else i would have ported into vodafone directly rather dan being harrased by your network pluss paying you monthly rental of 349/- per month for not making any calls from office location.
i just want wavier of my rental or some amount dats it and main i want you to make the network work atleast.

Expecting a positive reply.
Hope someone in your company hears to this problem.