Airtel — Hotspot not working

Address:

Bangalore, Karnataka, 560061

Pl help me from 30th Oct i am running to get the unit rectified(Hot spot) ...but none in the Airtel wants to help. 1)Will resolve before 3rd Nov. 2)2nd mail says will resolve in 90 days. 3)3rd mail wrongly send to with my name changed to Rohit Kumar and wrong contact no I am sick.. can some one seriousely help out [protected][protected][protected]-- Dear Rohit Kumar, Greetings from Airtel! This is in reference to your email regarding call back for the Airtel Data Card number [protected]. I tried to reach you on the alternate number [protected] twice but nobody responded. Hence, I request you to write us back your concern through email to do the needful. Thank you for your co-operation. Yours sincerely Debarati bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: appellate.[protected]@in.airtel.com Cc: Sent: 06/11/2015 12:35:04 PM Subject: To whom so concern How do you read this mail from your org.Are you finding your customers to be fools..? Without even reading and understanding my problem, you keep sending mails. [protected]-------- Greetings from Airtel! This is in reference to your email expressing concern regarding the network issue for the Airtel Data Card number [protected]. I regret the inconvenience you are experiencing. Your feedback acts as the roadmap for our planning and decisions on network deployment. Further, I would like to inform you that as per the Service Request number 66037232, new site has been planned and we shall update you within 90 days. I thank you for taking out the time to voice your concern. At Airtel, we believe that our customer's feedback helps us improvise our services. I request your kind cooperation. For further queries, please do email. I will be delighted to assist you. Customer touch points: Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely ASHLEY WONG bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 06/11/2015 10:36:41 AM Subject: RE: URGENT ATTENTION PLS Thanks for the mail and regret to say no one had called me as promised by you. Today is 6th Nov 2015. Can you tell me the process to get this returned, address to courier With Warm Regards K.Krishna Kumar Menon +91 [protected] From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com] Sent: 31 October 2015 17:00 To: [protected]@eurekaforbes.com Subject: Re: URGENT ATTENTION PLS Dear Krishna Kumar, Greetings from Airtel! This is in reference to your email informing us about unable to use data services for your airtel data card number [protected]. I regret for the inconvenience caused. I verified our records and found that your complaint is already registered with reference number 66037232. You will receive an update on the same by 10am [protected]. For further queries, please email. Yours sincerely Gitashri Sarmah bharti airtel limited [protected]Original Message[protected] From: [protected]@eurekaforbes.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 31/10/2015 04:25:03 PM Subject: Urgent attention pls To The Nodal officer I regret to say that, I have a hotspot(4G) purchased from Uttarhalli out let about 2 months back and the same was malfunctioning continuously. In a month I spend 20 days at outstation and I found it to be too difficult to handle as the speed would go drastically down at Hyderabad/ cochin etc. More over the hotspot doesn¿t work of it own and it needs to be connected to the laptop.the movement the wire is removed the internet connection gets cut.(Wi-Fi mechanism doesn¿t work) I took up this issue with your uttarhalli office and they tried all that they could do and nothi