[Resolved]  Airtel — Internet leased line not working

Address:

530017

Hi,
I am working in shrimp improvement systems india pvt ltd, we are using internet leased line from our customer no. 19746426, account no. 70691693 & our circuit id is 6973454.

We are not getting internet from[protected].

I sent several reminders to [protected]@airtel.com and airtel relationship manager mr. Sri vatsha (Email: a_srivatsha. [protected]@airtel.com, mobile no. [protected])

Customer care people sent a mail to us saying there is a out standing amount from our side and asking us to contact airtel relationship manager.

In fact we paid all the invoices through icici bank cheques and all cheques are cleared.

Last week i got confirmation from airtel relationship manager that there is no outstanding but still our issue is not resolved.

Now airtel relationship manager, now he is not even attending my calls and not responding to my email and our problems still not resolved.

Now my questions to airtel:
1. Why your people are not coordinating each other (Customer care & relationship manager)
2. We paid all the dues and invoices still problem is not resolved when can resolve my issue.
3. We are paying 40k per quarter in advance but there is no customer service department from local airtel store.
4. Generally if problem comes how much time do your people need to resolve the issue.
5. I paid all the amount in advance from last 1 month there is no internet, so do you refund our amount

Kindly respond to my issues

Rakesh
Shrimp improvement systems india pvt ltd
Email: rakesh. [protected]@gmail.com
Mob: [protected]