Airtel — mobile damage protection

Sir/ madam

I am a postpaid customer of airtel since last 03 years and i am already registered with your airtel secure plan for mobile damage protection.

Airtel details: mob: gionee a1, imei - [protected], date of purchase - 11.04.2017, mobile no - [protected]
Oneassist details: claim no. Sr#2324299

On 06 sep 2017, 7:45 pm, my mobile was accidentally damaged. At my home (A-19, jain park uttam nagar new delhi) when i was working on my cell phone on bed, i was standing up from my bed and suddenly i slipped and due to jerk my mobile was slipped away from my hand and fell down at floor. Due to impact my screen was broken out. My mobile was in fully working condition and on before damage.

I was already processed my claim from airtel site through online and also uploaded my all concerned documents at the airtel site and also oneassist.in portal on 09 sep 2017. And also i follow up my case continuously from 15 days and also i called airtel and oneassist company more than 10 times. But always they told me to wait for next 48 hours and always saying that "sir your case is in processing please give us some times".

And after 16 days on 24 sep 2017 at 12:32 pm, mr. Mukesh gediya (Claim relationship officer) calling from airtel secure and told me that my claim was declined from airtel because of term & conditions. I have never seen such type of bad attitude and non-sense reply from a reputed company like airtel. Both the companies are making fools of the customers.

So kindly resolve my issue and take necessary action as soon as possible, otherwise i will be gone to the consumer forum/court and filed complained & also lodge fir against both the companies airtel & oneassist.