Airtel — Mobile Number Not Activated for 2.5 months. Airtel sending bills every month

Address:

Ranchi, Jharkhand

Dear Consumer Complaint Team Please help a customer, who feels cheated by Airtel even after having a contious patronage for 4 years. I lost my number-[protected] on 7th January 2015. Requested for a replaced SIM for the same number and got it within 12- 15 days as my number was from Mumbai. I am using it on Roaming in Ranchi, Jharkhand for almost 1 years 7 months and for this service Airtel is charging me Rs. 75 additionally every month{Called as Free Roaming on Received Calls} and I have been paying my bills every month since the last 4 years Even then, Airtel has not activated my services and has been sending me bills every month since January 2015 for an inactive number. This number was updated in all my bank records, Demat accounts, Credit cards and other personal and professional contacts. Due to lethargic approach of Airtel's corporate team, I am still suffering and Airtel has even closed the complaint case. I have suffered enough financial losses and mental harassment due to this. Request your Intervention in the same. My details: Name: Ritwik Kumar Alternate Contact number: [protected] Please find the All details of my Follow ups/ complaints to Airtel below: appellate.[protected]@in.airtel.com Feb 23 to me Dear Mr. Kumar, This is in reference to your email dated 22th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) as we have found the that the service is activate but the sim number is different[protected]F) due to some technical issue is not active so we request you to visit the nearest airtel relationship center (ARC) and request for the new sim to active the airtel number mentioned above. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew I just need to get it activated. I know it will be Mumbai circle only. I do not have a problem with that. I am okay using my no. On Roaming. And Ive been using it on Roaming since 1.5 years. Be it any circle, I need an active number. -- Regards Rirwik [protected] RITWIK KUMAR <[protected]@gmail.com> Feb 22 to appellate.mumb., nodalofficer.m. Dear Mathew Another 4 days have passed and the situation is still the same. My no. is still Inactive. In the previous communications, I believe you had said that the case has been escalated and and told me that another 3-4 days are required. What is the real problem in activating my no. when everything is okay? Can you let me know how many more months would be really required for a number to get activated? Its almost 1 month and 20 days. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1) we have escalated to our concern team about the same issue, However we would like to inform you that as per the airtel process you can change sim within the Circle but if you want to get swap outside of the Circle(Ranchi) our system will never allow to make that changes. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited appellate.[protected]@in.airtel.com Feb 18 to me Dear Mr. Kumar, This is in reference to your email dated 15th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process, However as you mention that you will deal with airtel relationship center(ARC) yourself so we closing this case. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: [protected]@gmail.com Sent: 17/02/2015 10:36:53 AM This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. RITWIK KUMAR <[protected]@gmail.com> Feb 18 to appellate.mumb. Dear Mathew The case doesnt need a closure. It needs a resolution. I mentioned in my Communication that you don't need to take any harsh action on the Main Road, Ranchi ARC as they are very much cooperative. However, I need my resolution. Keeping this in mind, render your help to resolve my case. Mr. Yash Raj of your Bahubazar, Ranchi ARC was non cooperative and it was due to him that I am suffering till date. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 11 to me Dear Mr. Kumar, This is in reference to your email dated 11th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis your email, we would like to inform you that you concern related to your new sim activation ([protected]h1) is under process also it is already escalated in order to active your sim, also we would like to request you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. RITWIK KUMAR <[protected]@gmail.com> Feb 15 to nodalofficer.m., appellate.mumb. Dear Mathew How much more time and patience do you want me to keep. Iv been suffering for almost 1.5 months now. And my concern still remains unsolved. Every time I mail, I receive a mail from you stating that my SIM activation is under process, I need to visit the nearest ARC, I need to keep a bit more patience, etc. The last mail that was 4 days back, also, for a change, said that My concern has been escalated! What kind of an escalation was it that it took 4 days and the problem still persists! What kind of service is Airtel upto?? Im shocked!!! What is the problem in activation of my no. when everything is genuine and I am a 4 years old customer of your company baying my bills regularly and using the same no. even on Roaming since last 1.5 years. My concern and problems are being given a blind eye by Airtel. I believe Im no more important for Airtel now. The social media now should know how one of the biggest service providers are troubling their customers for activation of a number that was lost. -- Regards Ritwik [protected] appellate.[protected]@in.airtel.com Feb 4 to me Dear Mr. Kumar, This is in reference to your email dated 4th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that you concern related to your new sim activation ([protected]h1). We would like to inform you that we have activated you airtel number mentioned above but you need to visit the nearest airtel relationship center (ARC) in order to swap the services from you old sim to new sim and for that you need to carry your proof of identity, proof of address, and a photograph. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 04/02/2015 02:45:21 PM Subject: Re: FWD: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] Sir/ Ma'am Pls let me know the status of my SIM. Till today there has been no activation of My SIM. Even after communicating my concern, there has been no progress regarding my problem. Do let me know incase I have to approach a different department which can resolve my concern. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Feb 2 to me Dear Mr. Kumar, This is in reference to your email dated 2th February 2015, regarding new sim activation for airtel mobile number [protected]. Basis our discussion, we would like to inform you that you concern related to sim activation has been forwarded to the concerned team. We will contact you within 4-5 working days with an update on the same. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited RITWIK KUMAR <[protected]@gmail.com> Feb 2 to appellate.mumb. Sir/ Ma'am As per our last communication, my SIM was supposed to get activated within 48 hours. However, its been more than a week, but My SIM is not yet active and till now there is no n/w on my SIM. If this is the plight of customers having a 4 year relationship with Airtel, I just wonder what might be the plight of others. -- Regards Ritwik Kumar [protected]/ [protected] appellate.[protected]@in.airtel.com Jan 28 to me Dear Ritwik Kumar, Greetings from airtel! This is in reference to your email regarding activation of duplicate SIM for your airtel mobile number [protected]. I regret to inform you that I am unable to cater your request at this moment. I kindly request you to visit the same airtel Relationship Center for further assistance. I would also like to inform you that as per the records your number is suspended due to handset lost. For further queries, please do email. I would be delighted to assist you. Yours sincerely POOJASHREE V bharti airtel limited appellate.[protected]@in.airtel.com Jan 28 to me Dear Mr. Kumar, This in with reference to your email dated 27th January 2015 regarding new sim activation airtel mobile number [protected]. Basis your mail, we would like to inform you that to provide the alternate contact number in order to talk you you because you mobile number and alternate contact number is not working. Further we also request you to provide the airtel relationship center (ARC) detail like the address and the contact number so we can help you to active you new sim. airtel regrets inconvenience caused. We hope that this response has addressed your query suitably. Please do write for further assistance. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mathew John bharti airtel limited [protected] Forwarded message[protected] From: <appellate.[protected]@in.airtel.com> Date: Tue, Jan 27, 2015 at 4:09 PM Subject: Re: REQUEST FOR ACTIVATION OF REPLACED SIM. MOBILE NO. [protected] To: [protected]@gmail.com Dear Mr.Kumar, This email is in reference to your email dated 27th Jan 2015 enquiring airtel mobile number [protected]. Basis our discussion we would like to inform you that once you go though the tele verification in your new sim, your sim will be activated. We would also like to inform you that first 48 hours sms services will be inactive latter it will be activated by default. Your response will help us to enhance your experience with airtel. Customers touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday or further queries, please do email Yours sincerely Mousumi Bardhan Bhattacharya bharti airtel limited [protected]Original Message[protected] From: [protected]@gmail.com To: appellate.[protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sent: 27/01/2015 03:42:01 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected] [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Sun, Feb 8, 2015 at 11:34 AM Subject: Re: Your airtel Bill for Mobile Number: [protected], Bill Date: 06-Feb-2015, airtel Account: [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Dear Mathew Till date my SIM is not activated and to my utter suprize, I have received my Bill for Rs. 472/-. This is extremely unprofessional service from Airtel. I lost my SIM on 7th January and got it blocked on the same day or on 8th January. Since then, I have been trying to get my New SIM activated but of no. Use. I have been in regular touch with you on phone and on mail. However services on my no. haven't resumed. Instead of charging me on a pro-rata basis till 7th January, as I got my SIM blocked on 8th and my new SIM is not yet activated, Airtel has the audacity to charge me for Rs. 472/- without me even using any of its services. Even as per your communication, My SIM should have got activated maximum by 2days every time you speak to me, however I should tell you that it has got all in vain and your customer is still suffering. -- Regards Ritwik [protected] On Feb 8, 2015 9:37 AM, <[protected]@in.airtel.com> wrote: View and pay your bill, the easiest way! logo airtel number : [protected] Monthly charge : 472.41 Relationship number : [protected] Due amount* : 374.71 Bill period: 05-Jan-2015 to 04-Feb-2015 Due date* : 24-Feb-2015 View bill Pay bill Automate your monthly bill payments! Register now for paperless SI (standing instructions) 1 Enter your airtel number 2 Key in your credit card details 3 Get instant confirmation Enroll Now Now check ebills for your airtel postpaid/fixedline and transactions related to prepaid/digitalTV accounts at the touch of a button and help make a greener planet. Just login to airtel My Account and enjoy a host of benefits! My Account advantages: • View your current and past bills at one place • Pay your bill in easy steps • Add or remove your airtel services • Know your current usage amount • Update your email ID • Change your bill mode • Raise requests and complaints • View/Download account statement Some Important Points: * Your airtel email bill is protected by a unique password which is sent to your mobile * Ebill password remains same month on month & is case sensitive with no special characters * For mobile ebill password, SMS EBILLPASSWORD to 121 or Click Here * For data card, SMS EBILLPASSWORD to 121 from registered airtel mobile or to [protected] from a registered non-airtel mobile * You will need Adobe Acrobat to open the attachment. If you dont have Acrobat, please click here: http://www.adobe.com/products/acrobat/readstep2.html * Your Web/IT/Email administrator should permit emails with attachments Best Wishes, Customer Services Bharti airtel limited Due amount*: In case the value is " - ", please refer to the amount generated in the billed account. Due date*: In case you have not paid your previous bill, then the payment due date is 'immediate'. Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [protected] Forwarded message[protected] From: RITWIK KUMAR <[protected]@gmail.com> Date: Tue, Jan 27, 2015 at 3:41 PM Subject: Request for Activation of Replaced SIM. Mobile No. [protected] To: [protected]@in.airtel.com Cc: appellate.[protected]@in.airtel.com Sir/ Ma'am I have received a new SIM in replacement of my previous SIM (Mob.No. [protected]) which got lost on 7th January, 2015. I had requested in Ranchi and have received the replacement of my SIM. Request you to please activate this as soon as possible. Mobile No: [protected] New SIM No.:[protected] H1 I have been using this number since the last 4 years, out of which I have been using this no on roaming since 1.5 years as this number is indespensable and have been very regular towards my Bill Payments. Request you to pls consider this on priority. Pls find My PAN Copy in attachment for your reference -- Regards Ritwik Kumar [protected]/ [protected]