Airtel — my airtel mobile no.[protected] -recharge for rs 199/- made on 2.12.2018 through paytm wallet not reflecting in my airtel mobile no-reg

Sivaraman Kalaiselvan

from Bengaluru, Karnataka

Address:	620006
Website:	airtel.in

My airtel prepaid mobile no.is [protected]
I have recharged this mobile for Rs199/- (One hundred and ninety nine only) on[protected]unlimited pack ) and made the payment through paytm wallet. The payment was successful and the amount was deducted from my paytm wallet on 2.12.2018 itself. But this recharge is not reflected in my airtel mobile number-[protected].
Hence I have again tried through My artel app and recharged my mobile number .[protected] with RS378/-(Three hundred and seventy eight) DATA pack for 70 days, by making payment through My airtel app -wallet, successfully. This recharge has been reflected in my airtel mobile number [protected].
Please arrange to recharge my airtel mobile no.[protected] for Rs199/- also as per the recharge made and paid through paytm wallet on 2.12.2018.

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Airtel customer support has been notified about the posted complaint.

Dec 13, 2018

Updated by Sivaraman Kalaiselvan Sir,
please refer my complaint dt 13.12.2018. In continuation of my complaint, I am furnishing below the details of my recharge made to my airtel mobile no.[protected] on 2.12.2018 through paytm wallet.

paytm order ID.[protected] dt 2.12.2018

paytm wallet Txn ID no. [protected].

please do the needful to update my recharge for Rs199/- (unlimited pack) made through paytm on 2.12.2018, to my airtel mobile no.[protected].

yours sincerely,

(S.Kalaiselvan)
[protected]

Dec 19, 2018

Updated by Sivaraman Kalaiselvan Dated:19.12.2018
Sir,
My complaint has not yet been resolved. On 15.12.2018 an unknown person has contacted me from mobile no.+91 [protected] and informed me that he was calling from Airtel Co and wanted to settle my complaint. He informed me that the amount of Rs199/- paid by me through paytm wallet on 2.12.2018 towards the recharge of my mobile no.[protected]. For that he asked my paytm wallet user ID and pass work and also asked my ATM card number. I got doubt about him and did not give details to him.
I do not know how this happens. So far no reply has been received from Airtel Co, regarding settlement of my claim. Airtel has to refund the amount of Rs199/- which was paid by me from paytm wallet on 2.12.2018, but not reflected as recharge for my airtel mobile no.[protected].
Will the concerned authorities from Airtel look into this and resolve my complaint. Airtel should also find out the unscrupulous elements who misuse this complaints forum to cheat the consumers .

Hope Airtel Co will look into this and do needful quickly.

S.Kalaiselvan
[protected]