[Resolved] Airtel — My number is not working after i've porting to airtel (you have dialed a wrong number) | |||||
Ive port-in to airtel (pre paid) from vodafone (pre - paid) on 7th of december 2016 bearing porting request code "ve424197" and the same was approved. i was communicated by the operator (airtel) that the porting request for mobile no. 9198*7775 has been sent to vodafone (gsm) and the same will be processed by[protected]:01:25.0 subject to approval from current operator. On 10th december 2016 i get a text from the service provider (airtel) that - "important info : once your mobile displays no network, please insert the airtel sim in your handset and call 59059 to verify your details" then there was another message stating "dear customer, your porting request for mobile no. 9198*7775 to airtel has been validated by vodafone (gsm). the number will be ported-in to airtel by[protected]:30:00.0." the networks were 0 after 11:30 as directed but when i called on 59059 the operator said that for all information about your airtel mobile call 121 and calling on the same 121 number there was no information regarding the sim activation or any information regarding what to do after your number is ported-in to airtel or anything that would have helped the cause. kindly help asap this is a great disappointment and cheating on the part of airtel. Was this information helpful? | |||||
Jan 21, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 12, 2016 Airtel Customer Care's response Dear Mr. Siddiqui, This is with reference to your post dated 11 December 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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