Airtel — Network issue... The service is continually disturbed and distorted with call drops and terrible reception.

This is an opinion of the author and is not with an intention to defame or cause any
unwarranted and/or unlawful loss to Airtel. It is published in the interest of all consumers.
The reader must consult their advocate/s before acting and/or omitting to act on the bases of
this publication. The author takes no responsibility for any loss incurred by any person due to
any reliance on the statement/s made herein.

I, the undersigned, Parvez Baria have been a consumer using the services offered by Airtel since over 20 years, under the registered number being [protected]. It is to my dismay that I must state that the Airtel service being provided to me is deficient on the very outset. I have been and continue to be suffering irreparable loss of money and business due to the deficiency in services of Airtel.

Airtel has been collecting monies for said services in a timely manner but has not been providing the me sufficient/necessary services.

I am using a Rs. 999/- plan. As a businessman, The service is continually disturbed and distorted with call drops and terrible reception. I have visited your office and have also has my SIM card changed and checked my phone for any malfunction, Once this was done service was restored. Now I continue to be troubled with innumerable call drops and disturbance while on the phone a similar problem which I had a couple months ago and was somewhat corrected after more than 15 complaints to the branch office and also personally to our service representative. Upon my calling the airtel customer service number, I am being told that this is a network issue and it will be resolved in 8 working days. This is totally unacceptable and immediate action needs to be taken to resolve the matter.

As a businessman and in order to conduct my business and thereby earn a livelihood I require to make outgoing and receive incoming calls regularly. The deficiency in services has caused me irreparable losses in terms of time, reputation, opportunity, monetary gains, etc.

I have not received any productive assistance from Airtel and/or its technical team. I am still being subjected to deficient service and being billed for sufficient service, note these payments are under protest.

It is disheartening to state that having been subscribed to multiple SIM cards, belonging to Airtel and on basis of corporate/business plan where uninterrupted services of Airtel is of the essence, I have been subjected to deficiency in services.

I hereby, forthwith, call upon Airtel to resolve the deficiencies, render an unconditional apology, compensate me for my losses, etc. As failure to do so shall compel me to, as advised by my Lawyers, initiate a class action suit and/or a suit for damages/injunction/recovery of money/deficiency in services/etc. against Airtel for the said deficiency in services. I ask for other Airtel users with similar grievance to post their grievance and share details with me.

Regards,
Airtel Costumer/Consumer

(PARVEZ BARIA # [protected])

email= [protected]@gmail.com