[Resolved]  Airtel — not giving refund please help

Address:

843302

Dear Sir,

I have recharged my Airtel Dth Account No. [protected] on 15/03/2020 at 6:51pm for Rs.510 via paytm upi mode and my recharge was sucessfull i got a operator refrence no. :- [protected] and sucessfull upi transaction id :[protected]. And paytm order no. is :- [protected].

But amount is not credited into my airtel dth account yet but in my airtel thanks app there is a transaction history tab where it clearly written that recharge done of 510/-Rs. on 15/03/20 at 6:51pm but amount is not credited into my account yet...

I quickly raise a dispute and also share the above given id's to airtel dth customer care that recharge done but amount not credited into my dth account and they said ok sir we have taken your complain request and i will get the resolution by 17/03/20 at 3:03pm by the back end team of airtel dth and customer care also said that money will credited into my dth account on 17/03/20 at 3:03pm .

But i did not recieve any call from airtel dth back end team on 17/03/20 at 3:03pm then i again called airtel dth customer care on 17/03/20 at 3:04pm and asked why i still not get my refund either in my dth or either in my bank account and then they again asked the whole details and i gave the deatils and they are again saying that give us 72hrs to resolve this after hearing this i got fully harrashed and irriated and i told them to refund my money as soon as possible and they keep saying that give us some time .

Why should i give them another 72hrs after seeing that they wasted the whole previous 72hrs without doing angthing.

I want my 510/-rs back please help me to get my refund...

I also told them give me a resolution or i will raise this matter in Consumer Complaints and they keep saying do whatever you want .

How pathetic thess airtel dth services and customer care do.

Please do something consumer complain as soon as possible.

My registered No. Is [protected]