Airtel — not recharge my prepaid number after porting

Address:

560043

Recently I ported my number from Vodafone to Airtel through Airtel store which is presented in address Subanna palaya, opposite to Uttam Sagar, Banaswadi, Bangalore. While porting process they collected money Rs. 510 as 89days unlimited call pack with new SIM card purchase price(25rs)

Waited for SIM activation for 5days. Finally it got activated yesterday night. after inserting SIM card, I didn't see network till today afternoon. Then I visited back store for enquiry about SIM. No proper response from them (only 1 lady was der today around 3pm). Simply they asked me to change my SIM to new and asked for 25rs( as sim change)

I agreed for it, but due to some server issues she can't proceed. So, she asked me to come after 4pm. Due to this, I went to another store and i got new SIM with no charge. Finally/luckyly around 8pm, my sim activated. But I got only RS 5 as my balance. I enquired with customer care, they said no package got added to it. You have to visit Airtel store for first recharge.

Airtel store, Banaswadi got money and no recharge done on my number. Really frustrated and no response from them too. Donno what to do.

That store didn't have option to pay through card(only money accepted).

So, don't visit that store for any cause, you will loose your money for sure.

And Google business listing of that store are very bad.

Dear Airtel, don't outsource to these type of guys who are really donno to care customers. They are irresponsible. Very pathetic service.

I need my money back or recharge for promised value.

Note: attaching store details as attachment.

Airtel Store

No 214 SUBBANA PALYA Opposite UTTAM SAGAR HOTEL BANASWADI MAIN ROAD BANGALORE, -, BANASAWADI, Karnataka 560043
[protected]
https://g.co/kgs/G9T8BN

Thanks
Vijay