[Resolved] Airtel — Online recharge issue still unresolved

Sudharshan NC

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600078
Website:	www.airtel.in

I already complained a while back of my issue of online recharges where the transaction keeps failing. The customer care called and reported that there wasn't an issue in the first place. The guy even told me that he recharged Rs.100 for my number, but he was wrong and nothing has changed(not a penny got added to my balance). I'm raising this issue again...

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 10, 2017

Updated by Sudharshan NC My current airtel number came from uninor. Recently (From 29th april, 2017), i found that i couldn't recharge my phone through the net, but can do the same through outside recharge outlets. I believe another customer too had the same issue. My airtel number is [protected].
I usually recharge through paytm, but it keeps failing for no apparent reason. Paytm immediately refunds the money. On the other hand the my airtel app declines the the transaction quoting a bank problem and the money still gets deducted (Gets refunded in a week). I tried recharging another airtel sim, and the transaction went flawlessly. I waited for a week and then again tried to recharge for my number, but to no avail. Then i probably thought it was the sim and changed that as well. I try recharging and i see the same message - 'failed'. That has led me to guess that this is somehow related to my number. I request airtel's customer care to attend to this nuisance as soon as they can...

Verified Support

May 11, 2017

Airtel Customer Care's response Dear Sudharshan,

This is with reference to your post, dated 10 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Sudharshan,

This is with reference to your post dated 10 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Asvin S Kumar

from Gopalganj, Bihar

I recently ported my number from Airtel MP and Chhattisgarh circle to Airtel Kerala circle and since the day it got activated, i am unable to recharge online through paytm or my airtel app. The transaction gets declined in both the cases without any reason.. I tried recharging other airtel numbers and they all worked fine. I would like to request you to kindly look upon this issue and fix it as soon as possible.
My Airtel number is [protected]

gomed

from Imphal, Manipur

I am a customer of airtel, but this time I don't like your company sir
I do oftenly encounter of declining my order for recharging commonly ported number
I do not know the reason exactly, what it might be
This problem needs solution urgently
If not you will be a great looser
contact me on [protected]