Airtel — online recharge not done but amount debited from airtel upi on airtel thanks app.

On 29/03/2020 against a recharge on mobile no.7044*54 of ₹219 out of ₹27 from airtel wallet and rest of ₹192 debited from airtel upi and payment successful (Transaction id[protected], benz vpa - airtelpaymentsbank. [protected]@axisbank, transaction date[protected], transaction time - 20:05:10) but recharge not done. Not only that this transaction not showing on airtel thanks app transaction history but on airtel upi showing that transaction successful. I complaint at airtel and paytm payments bank 24*7 helpline against my issue but they not respond.

Requesting you to please justify my issue and take proper step against my issue.

I hope my debited amount will be refund on my debited bank account. Otherwise i will take a legal action.

Thanks and regards,
Ayan chatterjee

Enclosure: payment related all screenshot attached.