[Resolved] Airtel — Online recharge of data card | |||||
Dear Sir/Madam, Myself is Surajit Misra, I have made two transactions on 28/03/2017 for the Rs of 345.0 through online recharge facility, The 1st transaction ID is 519467 which was unsuccessful, and then I have filed a complaint with reference no. is PR[protected]. Then Airtel customer support replied with reference no. is CONRC[protected], they have replied that transaction was unsuccessful and money will be automatically refunded by the bank in my account within 7-10 working days. Then I have made another transaction with ID is[protected]. After that in the evening the transaction 519467 became success. Then, again I have filed another complaint of PR[protected]. Now I have paid 690.0 in a single day for the same data pack to the Airtel services. I am not getting any answer yet from the customer support of the Airtel services. This is very unprofessional behavior from the Airtel customer support. Now, I want to get back one of Rs 345.0 from the Airtel services. Please take necessary steps. Thanks Surajit Was this information helpful? | |||||
May 8, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 29, 2017 Airtel Customer Care's response Dear Surajit, This is with reference to your post, dated 29 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 31, 2017 Airtel Customer Care's response Dear Surajit, This is with reference to your post dated 29 March 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 02, 2017 Airtel Customer Care's response Dear Surajit, This is with reference to your post dated 29 March 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Mai apne area me last 5 month se network problum face kar raha hu kaafi baar iske liye maine complaint bhi ki hai magar koi solution nahi mila meri problum ab bhi vaisi hi hai mai ek Gas Agency (Bharat Gas) par work karta hu jisme mujhe customer se baat karne me network ki vajah se bahut dikkat aati hai pls solve this issue as soon as possible.
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