[Resolved] Airtel — Only One Sms Sent But 11 Sms Delivered And 11 Rupees Deducted | |||||
I sent only one sms on 01-mar-2017 (2.47 pm) but it got delivered 11 times to my boss, it brings a very bad impact and as well as i have lost my balance in my mobile. (My boss also using Airtel and I received his msg 2 times that time :) ) when i called customer care, the person speaking like as if airtel is the best bugless network, in the history they did not receive such a complaint and the problem is only with my device, i told that i had this problem when i was using lenovo and samsung, but the person was proving like he checked everything at his end there is no problem and it is only my/our device(s) problem. I cannot make him understand anymore hence he was trained for that! finally he denied to retain the amount deducted. AIRTEL lost more than 500 cr last year in business because of jio entry, they are trying to compensate this loss by these kind of FRAUDULENCE I think. So guys if you have faced the same kind of problem please post it here. Atleast people should know what their actual face is. Was this information helpful? | |||||
Apr 19, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 1 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 02, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 1 March 2017. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 18, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 1 March 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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