Airtel Payment Bank — airtel wallet balance (rs.100) deducted for the transaction id: [protected] but not received reversal

Website:

www.airtel.in/bank

Hello team,

My complaint details as below:

I have an airtel payment bank (Airtel money) account. Airtel money registered with the mobile number:+91 [protected].
Problem details:
On 30-aug-2017, one recharge (Amount rs. 100/-) was wrongly recharged for the mobile number:[protected] due to airtel money app hung up.
My dad's mobile number was:+91 [protected] when i put this number for recharge at airtel money app (At my infocus m2 mobile), airtel money app was hung up & system wrongly takes wrong number +91 [protected] & recharged on this wrong airtel number as well.
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Recharge message (From airtel) details as below:
Airtel money transaction successful. Your account has been debited by rs.100. Transaction id: [protected] date:30/aug/2017 19:41. Current a/c balance:rs.106.45. Mobile no-[protected]
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Correct number will be :+91 [protected] & recharge happened for the wrong number+91 [protected],
After that i have tried so many times to contact this guy, but till now, this mobile number continuously switched off. After that i called airtel customer care & airtel payment bank support team on the same day. They shared a mail id ([protected]@airtelbank.com) for submitting the details & promised me that will refund within 1 working day. That mail was cc'ed both of airtel nodal officer also (They have logged a case number:# 715750 for this transaction id: [protected].). But they are not taking seriously & avoiding as well. I have called them so many times & mailed also so many times. But not responding. They are harassing me each n every time.

So this is ernest request to you kindly look into this matter so that i can get back the reverse as early as possible.

Thanks!

Regards,
Apurba ghosh
Contact: +91 [protected]/+91 [protected]
Email: contact. [protected]@gmail.com