Airtel — phone delivery

Address:

440009

Purchased samsung galaxy c9 pro through the airtel online store on 8th june. Completed kyc work and received airtel sim on 13th june. But sim is not activated till date (18th june) and because of that, i am not getting the delivery of my phone.
My order id is 10036006.
The number to be transferred from vodafone to airtel is given below.
[protected].
I have mailed all these to them several times on 121airtel but they simply write only one line that this phone number is not registered with airtel.