[Resolved]  Airtel — Plans and services

Address:

New Delhi, Delhi, 110092

Couple of days ago I informed airtel for the unbilled amout thing and concern regarding the plan.

And see what they are answering: completly irrrelevent.

What the hell, what was my concern an what are you telling me about.
First please look below emails and try to understand, what my actual concern is.
This is ridiculous, after three days of waiting, you couldn't even understand customer real concern and giving him nonsense answers.

GREAT

On 30 Sep 2016 10:06, wrote:
Dear Customer,
Greetings from Airtel!
This is in reference to your query about unbilled amount on your Airtel mobile number [protected].
Your current unbilled amount is Rs. 28.00/- and it is updated as of 30/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.
Kindly make a note of the following important points:
1. Monthly rental and service tax are excluded from unbilled amount calculation.
2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.
3. The actual amount due along with the discounts and rentals will reflect in your next bill.
4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).
You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.
You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Lavanya S
Service Specialist
airtel business

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 27/09/2016 09:16:21 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Dear Chandra Kumar,

Greetings from Airtel!
This is in reference to your email seeking clarification on unbilled amount for the Airtel mobile number [protected].
I have gone through your account and found that the bill is due for generation on 06/10/2016.
The bill will be delivered within 72 hours from the date of bill generation.
Request you to write back post bill generation and I will be delighted to provide the details. Alternatively, you can visit www.airtel.in 48 hours post bill generation and register yourself and check the detailed bill through my account option.
Thanks for reaching out to us.
Delighted to assist you.

Best Regards
Bhuvaneswari T
Service Specialist
Airtel

[protected]Original Message[protected]
From: chandra.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 29/09/2016 09:19:14 PM
Subject: Re: [|BAL|Ref36688879|] WEB SR POSTPAID : [protected] : OTHERS : OTHERS : PLATINUM

It's been two days and I haven't heard back anything yet from you guyz.

Thanks

Chandra kumar

On Tue, Sep 27, 2016 at 11:46 AM, chandra kumar wrote:

How is that possible, "The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle."

I have very limited uses, and enough in my plan, even I don't utilize all from my plan and you are saying it's the charges from the current bill cycle till day. Not Possible.

Another thing: You guys haven't showed up on the network thing yet.

I think I should proceed to closing of this number because you guys are not at all helpful. One of my friend is getting 100/- on the same plan which I have. Why not me ??

Customer

[protected]

On Sat, Sep 24, 2016 at 1:52 AM, wrote:

Dear Chandra Kumar,

Greetings from Airtel!

This is in reference to your query about unbilled amount on your Airtel mobile number [protected].

The current unbilled amount showing in your account is the amount which you have used till now from the start of the current bill cycle.

Your current unbilled amount is Rs. 28/- and it is updated as of 24/09/2016. This amount is inclusive of discounts and gets updated in 24 hours.

The itemized details available are only for the last 7 days and do not include the discounts. The breakup of the amount is:

Local STD - Rs. 28

SMS - Rs. 00

Kindly make a note of the following important points:

1. Monthly rental and service tax are excluded from unbilled amount calculation.

2. The international roaming charges will be updated with a delay as we are dependent on the roaming partners.

3. The actual amount due along with the discounts and rentals will reflect in your next bill.

4. Unbilled amount is over and above the prorate benefits (daily free usage benefits).

You can also check the unbilled amount by dialing *121*2# (toll free) or by sending UNB to 121(toll free) from your Airtel mobile.

You can check your data usage by sending DATA USE to 121(toll free) or *121*114# (toll free)

Thanks for reaching out to us.

Delighted to assist you.

Best Regards

Kingsly Mary W

Service Specialist

Airtel

[protected]Original Message[protected]

From: HYPERLINK "mailto:Chandra.[protected]@gmail.com"Chandra.[protected]@gmail.com

To: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Cc:

Sent: 23/09/2016 07:48:01 PM

Subject: web SR Postpaid : [protected] : Others : Others : Platinum

Why this unbilled amount is showing in my account.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and a