[Resolved]  Airtel — prepaid sim card reactivation forcing to take postpaid connection else forget number

Address:

Dakshina Kannada, Karnataka, 575004

My airtel prepaid no [protected], 20 digit sim number[protected]u, was deactivated by aion november 2018 claiming non usage of sim. After contacting customer care, i visited the nearest airtel store in my city. They accepted my reactivation request, but they told me they were unsure whether i will get prepaid or postpaid connection & only their back end team can decide even though i clearly mentioned that i am expecting a prepaid sim card upon reactivation as earlier also was prepaid.
I am a student (18+yrs) & i cant afford postpaid plans of minimum 400rs per month at any cost. They are telling me i have pay & wait for 3months if i were to make itprepaid (Min 1200rs), its completely out of my budget for phone bills. Today i got a call from them telling me the new sim is ready to collect they tried activating in prepaid their system was showing issue so they did postpaid connection, take it in postpaid or forget your number, this is complete cheating done by forcing customers to take postpaid for reactivating sim even if they are not willing to, i had also contacted airtel over email & they have been simply delaying my case and giving useless replies over call about reactivating in prepaid mode only, simply telling their backend team will call me, but nothing happens. I did mention if they arent able to provide me my earlier prepaid type sim connection then give me a option to port to some other prepaid network operator who doesn't do such a daylight fraud by forcing & cheating customers to take postpaid sim for reactivation, but they are telling for this also i have to wait for 90 days only then i can port. I also did confirm with trai there is no such rule to give only postpaid sim on reactivation, its airtel who is doing this by misusing trai new minimum balance rule and after disconnecting sim, making money by forcing postpaid to retain no.
You may contact me regarding this on [protected] mon-fri (After 6pm) sat-sun (Anytime) or reply to [protected]@gmail.com

I have also raised a consumer court case against airtel
Grievance number :1151784