Airtel — Promised to give airtel broadband connection but then rejected as ports are not available | |||
I have applied for AIRTEL broadband connection (2Mbps plan - 1149 + tax). They took Rs.500 as a deposit and with in a day I got a message, connection will be given within 3 working days. After 4 days I got a call from AIRTEL customer care to confirm that whether I have paid deposit amount or not. Then for the next 10 days I did not get any response from the AIRTEL. When I have called to a customer care, then they are saying that "we are not able to provide the connections as the ports are not free in your apartment. We will return back the deposit amount within 21 working days". The problem here, I was in urgent need of broadband Internet. If there is no feasibility they should immediately inform me. But till I have called them I did not know the information. If they come to collect the deposit after the feasibility study I would have gone for other vendor. Very irresponsible behavior from the AIRTEL staff. Please do the needful for the consumers like me. As a proof I have the SMS and Receipt of deposit amount paid. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Customer (srinivas ch),
This is with reference to your post dated 27 May. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
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This is with reference to your post dated 27 May. 2014. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Hi Sandeep,
I did not get any call or connection from AIRTEL till now. This is my mail id: [protected]@gmail.com. I am surprised that you are not having my contact details. I am holding two AIRTEL post paid connections from last 3 years, which I am thinking to withdraw based on the current service.
Thanks,
Srinivas.
I did not get any call or connection from AIRTEL till now. This is my mail id: [protected]@gmail.com. I am surprised that you are not having my contact details. I am holding two AIRTEL post paid connections from last 3 years, which I am thinking to withdraw based on the current service.
Thanks,
Srinivas.
****************WORST ISP EVER DON'T EVER GO FOR AIRTEL***************
I had applied for Airtel exactly on 22nd june. the so called executive Arun came quickly to collect my voter id and my photo. since several days my account has not been activated but, suddenly on 25th a message came that my account has been activated and my account num:[protected]. the Airtel engineer called me on 26th and said that he will come to my house but he was no where to be seen.I called the customer care several times that day but they said that the engineer will come within 3 working days. but today 27th when i called the customer care they simply said "U HAVE PERMISSION ISSUE, YOUR CONNECTION HAS BEEN REJECTED" what the hell u people think about yourself I will post this in each and every website. i had also purchased a chordless telelphone for this. I had now applied for refund. plzzz change your template from "QUICK INSTALLATION" "QUICK SERVICE" TO "QUICK MONEY COLLECTION AND BAD SERVICE" IF I HAD TO GIVE RATING FOR YOUR LAZY SERVICES THEN I WILL GIVE 0. FORCED TO ADD 1
I had applied for Airtel exactly on 22nd june. the so called executive Arun came quickly to collect my voter id and my photo. since several days my account has not been activated but, suddenly on 25th a message came that my account has been activated and my account num:[protected]. the Airtel engineer called me on 26th and said that he will come to my house but he was no where to be seen.I called the customer care several times that day but they said that the engineer will come within 3 working days. but today 27th when i called the customer care they simply said "U HAVE PERMISSION ISSUE, YOUR CONNECTION HAS BEEN REJECTED" what the hell u people think about yourself I will post this in each and every website. i had also purchased a chordless telelphone for this. I had now applied for refund. plzzz change your template from "QUICK INSTALLATION" "QUICK SERVICE" TO "QUICK MONEY COLLECTION AND BAD SERVICE" IF I HAD TO GIVE RATING FOR YOUR LAZY SERVICES THEN I WILL GIVE 0. FORCED TO ADD 1
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This is with reference to your post dated 27 May 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Varun Mittal
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33