[Resolved] Airtel — Recharge not working because of roaming | |||
I got my airtel mobile number recharged for rs244 via paytm which was supposed to give me unlimited calling for 28 days. But there was no confirmational message from the company... However on the recharge not working, i called customer care, who said that since i was on roaming and my home network was rajasthan, this offer would only work over there... I am a student in rajasthan and cant afford more than 300rs/month on phone bill... Now this recharge was wasted and i got no benefits off of this recharge... If this offer wasn't available on roaming, then why am i receiving such offers while roaming.. I need to get a recharge for same amount on talktime, but there is no such option or refund Was this information helpful? | |||
Jul 30, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jun 16, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 16 June 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 29, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 June 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Rakesh Kumar airtel presence (airtel Customer service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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