Airtel — recharge refund of 2389

Address:	Airtel
Website:	Airtel

Transaction ID is[protected]
Mail id : alisha2010.[protected]@gmail.com
Money deducted 2398
Date 20th April
I had recharged on this number but the money got deducted but there was no refund done. It has been more than 15 days I haven't got the refund.
This is regarding my prepaid transaction. Kindly look into it as no one is responding.
If refund initiated please provide me the transaction ID and bank reference number so that I can talk to the bank. Also my citi bank is not responding regarding this. What to do as it is a huge amount, no one is responding.