Airtel — request for add on number disconnection 2 times still not done

ragh007

from Hyderabad, Telangana

Address:

560104

I had requested for disconnection of my add on number [protected] on august 26th. It was not done. Sr number: 90872212
Later once you took request for cancellation and called me 2 times to confirm over the phone. I did spoke and confirmed the cancellation request. You assured me that it will be disconnected by 19/09/2019.
Sr number: 90931912. Below email is the proof.

I called the customer care 121 on 15/10/2019 still number is active.
Spoke to sapna (Interaction id:[protected] and confirmed that there was an system upgrade issue and it was not closed.

I am frustrated dealing with you guys. How many times i have to put the request for disconnection. Is this the way your disconnection process works. You keep frustrating the customer to even get rid of you. Just pathetic.
Can you just disconnect the number and confirm me on this email. Seriously it is really frustrating to follow up with you on each and every time. Please work responsibly and provide a resolution.

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Airtel customer support has been notified about the posted complaint.

Oct 15, 2019

Updated by ragh007 On 12-Sep-2019, at 3:29 PM, nodalofficer kk <nodalofficer.[protected]@in.airtel.com> wrote:

> Dear Raghavendra Poojari,
>
>
>
> Greetings from Airtel!
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>
>
> This is in reference to your email enquiring about status of disconnection of your Airtel mobile number [protected].
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>
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> As discussed with you on [protected], I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.
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>
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> Kindly note that the request for disconnection is in progress. It will be completed by 19/09/2019. Please note, monthly rental on your mobile will not be charged from the date deactivation request is raised.
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>
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> Also we hereby confirm that a credit of Rs. 1058.46/- has been posted in your account on 11/09/2019.
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> The revised outstanding amount, after deducting the adjusted amount will reflect in Airtel Thanks App or selfcare web site within 72 hrs.
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> for further assist you better, request you to write back us post bill generation.
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> Thanks for reaching out to us.
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> Delighted to assist you.
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> Best Regards,
> Sangeetha Lakshma
> Advisor : Customer Experience
> Bharti Airtel Ltd
>
> On Thu, 12 Sep 2019 at 11:55 AM <[protected]@gmail.com> wrote:
>
> I hope there will not be any more harassment and mental torture. Please update once the number is permanently disconnected.
> In my airtel app.. I dont see any adjustment of Rs 1058.46. Where can I see this credit?
>
> thanks
> Raghavendra
>
> On Wed, Sep 11, 2019 at 4:24 PM nodalofficer kk <nodalofficer.[protected]@in.airtel.com> wrote:
>
> Dear Raghavendra Poojari,
>
> Greetings from Airtel!
>
> This is in reference to your email enquiring about status of disconnection of your Airtel mobile number [protected].
>
> I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience. Let me assure you that action will be taken to ensure that this is not repeated.
>
>
>
> Kindly note that the request for disconnection is in progress. It will be completed by 19/09/2019. Please note, monthly rental on your mobile will not be charged from the date deactivation request is raised.
>
>
>
> Also we hereby confirm that a credit of Rs. 1058.46/- has been posted in your account on 11/09/2019. The revised outstanding amount, after deducting the adjusted amount will reflect in Airtel Thanks App or selfcare web site within 48 hrs.
>
>
> For further queries, please email.
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>
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> Thank you for writing to us.
>
>
>
> Best Regards,
> Prasad
> Advisor: Customer Experience
> Bharti Airtel Ltd
>
> On Tue, 10 Sep 2019 at 03:42 PM <[protected]@gmail.com> wrote:
>
> Hi,
> On August 26th I had requested for one of my add on number [protected] disconnection. SR Number: 90872212.
> 27th I received confirmation call regarding the same. I received the and confirmed that I only raised the request for cancellation. It was assured to me that, it will be cancelled and will be a permanent disconnection within 6 days.
>
> Today September 10th when I called 121 to check about the same. I hear different thing. Number is still active and it is not yet disconnected.
>
> Could you please check why this is still active? Can you confirm if it is disconnected.
>
> Airtel Number: [protected]
> SR Number : 90872212
>
> Thanks,
> Raghavendra Poojari
> Save trees, save world
> Please keep this email paperless
>
>
>
>
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>
> --
> Raghu
> Save trees, save world
> Please keep this email paperless
>